IT Technical Transition Manager

Responsibilities:

• Lead and facilitate the execution of the approved transition plan and report progress to leadership.
• Serve as primary point of accountability between the System Integrator, internal IT teams, and business stakeholders.
• Enforce knowledge transfer, documentation, and vendor exit requirements.
• Ensure operational readiness, security compliance, and disaster recovery preparedness.
• Identify risks and escalate issues with mitigation recommendations.
• Manage the scope, risk, issues, deliverables, and schedule of project directly related to all IT technical transition and knowledge transfer tasks.
• Facilitate and manage the vendor technical transition and knowledge transfer leaders and teams according to the transition project schedule.
• Work with the Project Managers, Technical Managers and the Program Leadership Group to regularly communicate project status across all organizations.
• Assign project tasks and coordinate resources; this includes reviewing individual issues and concerns and resolving or escalating them as needed.
• Facilitate, communicate and execute the overall IT technical support transition and knowledge transfer strategy for the project, considering scope, objectives, and constraints.
• Identify and assess risks related to technical support transition and knowledge transfer and work proactively to mitigate them.
• Oversee review and analysis of IT technical transition and knowledge transfer documentation, and present findings to IT technical management teams.
• Work in an agile environment and understand agile methodologies.
• Participating in project meetings including Agile/Scrum grooming, sprint planning, sprint reviews, and daily stand-ups.
• Collaborate within an agile software development process with software developers, subject matter experts and stakeholders.

Required Knowledge, Skills, and Abilities

• Technical Knowledge
  • Strong understanding and knowledge of .NET application architectures
  • Hands-on knowledge of Microsoft Azure, including:
    • App Services / Functions
    • Azure SQL, Storage, and Key Vault
    • Azure Monitor and Application Insights
    • Azure RBAC and managed identities
  • Experience with Azure DevOps, CI/CD pipelines, and operational monitoring
  • Understanding of public sector IT governance, security, and compliance requirements
  • Strong vendor management and stakeholder communication skills
  • Ability to lead cross-functional technical teams during high-impact transitions
  • Familiarity with ReactJS-based front ends (support perspective)
• Management & Leadership Skills
  • Proven experience leading complex IT transitions or transformations
  • Strong vendor management and contract enforcement skills
  • Ability to translate technical risks into executive-level language
  • Excellent facilitation and decision-making skills
• Operational & Process Skills
  • Experience implementing or managing:
    • IT service management (ITIL-aligned preferred)
    • Incident, problem, and change management
    • Production support models
  • Strong documentation and operational discipline
  • Ability to design and execute phased transition plans
• Experience
  • IT Technical Transition Manager with 5+ years of IT experience, including matrix management experience leading business, vendor and technology teams
  • 3–5+ years in:
    • IT management
    • Technical program management
    • Application or infrastructure operations leadership
  • Demonstrated experience transitioning systems from:
    • Vendor-led to internally supported
    • On premises to cloud environments
  • Strong organizational skills and ability to manage multiple testing activities within the program simultaneously.
  • Strong project management skills to facilitate the IT technical transition and knowledge transfer activities from System Integrator vendor to State Of Michigan technical teams; escalate risk areas as needed; coordinate all activities and provide expertise throughout the IT technical transition phase.