Role: ServiceNow Business Analyst
Required Skills:
Demonstrated, specific experience with:
• Working in the ServiceNow platform, in at least one of the following modules: HRSD, ITSM, WSD, or GRC.
• Strong communication skills with both technical and non-technical audiences.
• Eliciting, analyzing, and documenting business and functional requirements for ServiceNow.
• Experience facilitating discovery workshops, stakeholder interviews, and product backlog grooming.
• Facilitating requirements gathering sessions to create user stories
• Experience creating functional specifications, wireframes, process maps, and supporting UAT.
• Ability to translate business requirements into ServiceNow configuration and development needs.
• Working in a Waterfall and/or Agile/Scrum environment and support project delivery.
• Developing training materials and providing training.
The Business Analyst must have the following experience:
• At least 1 year of experience as a business analyst for ServiceNow
Required Skills:
• IT Asset Management (ITAM) Background
Preferred Skills:
• Certified System Administrator (CSA)
Expected Deliverables:
• Roadmaps, R&D findings, Epic and Sprint planning, backlog grooming, user stories, OCM documentation creation, go-live activity checklist
Education: • 4 yr BS/BA
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