Senior End User Computing Engineer

Location: Chicago, IL or Dallas, TX (Hybrid – 3 days onsite, 2 days remote)

Job Summary

STAFFXPERT LLC is seeking a Senior End User Computing Engineer on behalf of our client in Chicago, IL or Dallas, TX. We are seeking a highly skilled professional to serve as the primary Subject Matter Expert (SME) for Jamf Pro and lead the design, deployment, and lifecycle management of enterprise macOS environments. This role will play a key part in a large-scale MacBook deployment initiative, with a strong focus on automation, endpoint management, security integrations, and improving end-user experience.

The ideal candidate will bring deep expertise in enterprise macOS environments, Jamf technologies, scripting, and endpoint security, while collaborating across IT, Security, and Business teams to support strategic initiatives.

Key Responsibilities

• Serve as the primary SME for Jamf Pro, including architecture, deployment, administration, and lifecycle management.

• Lead enterprise MacBook deployment initiatives and support modernization efforts for end-user computing environments.

• Configure, administer, and support Jamf ecosystem tools, including:

  • Jamf Pro

  • Jamf Connect

  • Jamf Protect

  • Jamf Infrastructure Manager

  • Jamf ADCS Connect

• Manage integrations with SSO, LDAP, Cloud Identity Providers, SMTP, and Microsoft Entra (Azure AD).

• Package, deploy, troubleshoot, and maintain macOS applications through Jamf Pro.

• Build and maintain Bash scripts, Jamf API integrations, and automation workflows for endpoint management.

• Generate and maintain endpoint performance reporting, including device health, software compliance, patching, and utilization insights.

• Provide advanced troubleshooting and Tier 3 support for Jamf-related issues.

• Partner with Help Desk teams to develop self-service automation and user support enhancements.

• Ensure endpoint security, software updates, and vulnerability remediation across macOS environments.

• Create and maintain technical documentation, including architecture diagrams, procedures, configurations, and security workflows.

• Collaborate with IT, Security, and business stakeholders to gather requirements and communicate technical updates.

• Mentor team members and contribute to knowledge-sharing and cross-training initiatives.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• 5+ years of experience in desktop engineering, endpoint management, or end-user computing environments.

• 3+ years of hands-on experience with Jamf Pro in an enterprise environment.

• 3+ years of experience managing macOS endpoints using Jamf Pro.

• 3+ years of experience with Bash scripting and Jamf API integrations.

• Strong expertise with:

  • Jamf Connect

  • Jamf Protect

  • Jamf Infrastructure Manager

  • Jamf ADCS Connect

• Experience with SSO, LDAP, Cloud Identity Providers, and SMTP integrations.

• Strong experience troubleshooting, packaging, and deploying macOS applications.

• Experience working in a DevOps-oriented environment.

• Strong communication, problem-solving, and stakeholder collaboration skills.

Preferred Qualifications

• Experience with Microsoft Entra (Azure AD).

• Jamf 400 Certification or equivalent advanced Jamf expertise.

• Experience supporting large-scale enterprise endpoint transformation initiatives.

• Strong documentation and mentoring experience.