Deep and Strong P & C commercial lines
background is a MUST...We are looking
for an experienced Onsite Engagement Lead to serve as the
primary liaison between business stakeholders, operations teams, and the
program leadership for a high-visibility, CxO-sponsored transformation
initiative. This role will own discovery and stakeholder coordination across
business functions, document the current-state operating model, identify
process pain points and efficiency opportunities, and act as the day-to-day
point of contact for business engagement.
The ideal candidate brings
strong executive communication skills, structured problem solving,
and hands-on experience documenting as-is processes, operational
challenges, and stakeholder requirements in complex enterprise
environments. The person must be equally comfortable in working sessions with
operations teams and in steering conversations with senior business and
executive stakeholders.
Key Responsibilities
Serve
as the onsite face of the program for business stakeholders and leadership
teams.
Lead
discovery workshops, stakeholder interviews, and working sessions across
business and operations functions.
Document as-is
processes, workflows, pain points, bottlenecks, and control gaps in a
structured and executive-friendly manner.
Synthesize
observations into clear artifacts such as process maps, issue logs,
meeting notes, executive readouts, and opportunity assessments.
Act
as the bridge between business users, program leadership, and downstream
solution / delivery teams.
Drive
follow-ups, maintain momentum across stakeholders, and ensure clarity on
decisions, risks, and open items.
Support
preparation of leadership updates, steering committee materials, and executive
communications.
Key Success Factors:
Business
stakeholders see this person as the trusted onsite lead.
Leadership
gets crisp, decision-oriented updates.
Current-state
processes and pain points are clearly documented and easy to act on.
The
team has one accountable point of contact driving alignment and closure...suggest the best job title
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