We are
At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,850+, and has 60 offices in 20 countries within key global markets.
Job Summary:
We are looking for a seasoned Senior Business Analyst with extensive expertise in the Health/Medical insurance domain, specifically Long-Term Care (LTC) insurance. The ideal candidate will possess a deep understanding of policy terms, claim adjudication processes, and US regulatory compliance. You will act as a bridge between business needs and technical teams, facilitating effective communication, requirements gathering, and solution delivery in an Agile environment. Your role will be crucial in optimizing LTC-specific systems, processes, and workflows, ensuring they meet client and regulatory expectations.
Additional Information*
The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Piscataway, NJ is $115k - $125k/year & benefits (see below
The Role
Responsibilities:
- Analyze and interpret LTC insurance policy terms, benefits, claim adjudication guidelines, and US regulatory requirements.
- Conduct gap analysis to identify inefficiencies in LTC claims adjudication and benefit management.
- Assist in designing, development, and validation of automated workflows for LTC claims processing.
- Facilitate integration and testing of LTC claims systems and third-party vendor platforms.
- Support customization of LTC policy rules to align with client needs.
- Serve as the knowledge domain expert for training, documentation, and knowledge transfer.
- Elicit, analyze, and document comprehensive business, functional, and non-functional requirements related to LTC insurance.
- Develop process flow diagrams, use cases, wireframes, and visual aids for clear communication.
- Prepare and maintain requirement traceability matrices to ensure coverage and alignment.
- Act as a liaison between business stakeholders, product owners, and technical teams.
- Lead stakeholder interviews, workshops, and requirement sessions.
- Participate actively in Agile ceremonies including sprint planning, daily stand-ups, reviews, and retrospectives.
- Manage change requests with detailed analysis and communication.
- Support post-implementation user adoption and training.
- Collaborate with QA teams to define test cases based on requirements.
- Support system integration testing and user acceptance testing (UAT).
- Assist in defect tracking, triage, and resolution to ensure quality deliverables.
- Contribute to project planning, scope, risk assessment, and timelines.
- Monitor project status and provide regular updates to stakeholders.
- Stay updated on industry trends, regulatory changes, and best practices in LTC insurance.
- Recommend process and system enhancements for operational efficiency and compliance.
Required Skillsets & Qualifications:
- Proven experience as a Business Analyst in the LTC Insurance TPA domain, with knowledge of US regulations.
- Strong ability to interpret LTC policy language, claims adjudication processes, and regulatory compliance.
- Expertise in Agile/Scrum methodologies with experience collaborating in cross-functional teams.
- Excellent communication skills to effectively liaise with technical and non-technical stakeholders.
- Strong analytical skills with proficiency in creating process maps, use cases, wireframes, and visual documentation.
- Experience supporting testing phases including system, integration, and UAT.
- Expertise in requirements traceability, change management, and stakeholder expectation management.
- Ability to serve as a domain trainer and subject matter expert for LTC insurance processes.
- LOMA and CBAP certifications are highly desirable.
We offer:
- A highly competitive compensation and benefits package.
- A multinational organization with 60 offices in 20 countries and the possibility to work abroad.
- 10 days of paid annual leave (plus sick leave and national holidays).
- Maternity & paternity leave plans.
- A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
- Retirement savings plans.
- A higher education certification policy.
- Commuter benefits (varies by region).
- Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
- On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
- Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
- Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
- A flat and approachable organization.
- A truly diverse, fun-loving, and global work culture.
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SYNECHRON’S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
We offer:
- A highly competitive compensation and benefits package.
- A multinational organization with 60 offices in 20 countries and the possibility to work abroad.
- 10 days of paid annual leave (plus sick leave and national holidays).
- Maternity & paternity leave plans.
- A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
- Retirement savings plans.
- A higher education certification policy.
- Commuter benefits (varies by region).
- Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
- On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
- Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
- Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
- A flat and approachable organization.
- A truly diverse, fun-loving, and global work culture.
SYNECHRON’S DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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