This position resides with the Electric Vehicle & Emerging Technologies team at Austin Energy. Austin Energy’s award-winning program is a leader in transportation electrification and deploys a comprehensive 5 pillar EV strategy of infrastructure, outreach, equity, fleets, and grid integration.
The successful candidate will be responsible for supporting operations of a robust EV charging network on the electric vehicles & emerging technologies team at Austin Energy. The EV Operations Specialist will work closely with cross-functional teams both internally and externally to ensure operation excellence of public and fleet charging infrastructure, high-impact EV programs, institute program enhancements, and provide research and analysis for emerging technology projects.
Key Responsibilities:
• Supporting operations of over 1,200 EV charging ports in Austin Energy’s Plug-In EVerywhere Network
• Incentive processing and compliance verification for Austin Energy Electric Vehicle rebate programs
• Generate recurring and ad hoc reports for management, stakeholders, and cross-functional teams to support operational programs
• Support data validation, quality assurance, and reporting accuracy across multiple EV programs and operational platforms
• Collaborate with cross-functional teams to make EV operations more scalable and improve customer experience for EV charging
• Participate in outreach and education events to promote programs and EV adoption
• Provide regular operational updates to management and stakeholders
• Foster a culture of innovation and continuous improvement while providing exceptional customer service
• Demonstrated ability to manage multiple projects simultaneously
• Demonstrated ability to manage and analyze large datasets utilizing Excel and other reporting tools
WORKER SKILLS AND QUALIFICATIONS (Required)
Minimum (Required):
Years Skills/Experience
1-3 years Project or program coordination/management
1-3 years (Microsoft Office Tools) with an emphasis on Excel reporting
1-3 years Customer service experience
Preferred (Optional):
Years Skills/Experience
Strong verbal and written communication skills a must
2-3 years Experience with climate action solutions
2-3 years Experience with electric vehicles and related technologies
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