Title: Technical BA
Position Type: Contract
Locations: Tampa, FL
Working Conditions: Onsite/Hybrid/Remote depending on location
0-25% travel may be required
Additional Details:
General Summary
The Technical Business Analyst will work with product owners and requesters to gather requirements, validate processes, understand scope, test steps to reproduce, and assist with demos and training for system requests. The Technical Business Analyst will review, analyze and evaluate the systems and user needs. This individual will produce documentation of both current and new processes as well as system flow diagrams. This individual will work in partnership with cross functional teams to assist in any projects assigned to ensure the project is well defined and coordinated.
Essential Duties & Responsibilities: Provides support to cross functional team(s), with a high attention to detail
Research, analyze, and document findings
Document and distribute new or revised processes and procedures that result from project efforts
Analyze business problems and recommends solutions
Write user stories with detailed acceptance criteria
Create and implement solution design that will meet the needs of the business
Create and implement project plans when applicable
Experience supporting UAT, system testing, and validation of CPQ configurations.
Experience in testing the design, manage QA and UAT, verify solutions
Write up and keep detailed records of initiatives
Perform System demo, participate in user acceptance testing, and conduct user training
Facilitate user acceptance and sign off
A certain degree of creativity and latitude is required
Review, analyze, and evaluate market data and trends
Work with stakeholders and requestors to document requirements, define project scope and objectives, and do the analysis to provide recommendations to stakeholders and management on the next steps
Knowledge, Skills, and/or Abilities Required: Ability to work independently on projects and processes with general supervision
Ability to situationally adapt and understand new technology/processes
Must have excellent and effective oral and written English communication skills to speak with both technical and non-technical audiences
Must be detail oriented, strong analytical, people and documentation skills
Well-versed in both Agile and waterfall methodologies, as well as SCRUM
Must understand how to communicate difficult/sensitive information tactfully
Ability to work on multiple priorities and/or projects simultaneously
Problem-solving abilities and the ability to meet reasonable deadlines
Strong team player with the ability to build positive and collaborative relationships within the organization
Familiar with relational database concepts, and client-server concepts
Financial Analysis and Familiarity with Financial terms
Willingness to call or speak with customers directly
Familiarity with SharePoint, Smartsheet, Jira Educational/Vocational/Previous Experience
Preferred Recommendations: Bachelor's degree in related field or equivalent business experience
3 5+ years on Salesforce Platform as a Salesforce Business Analyst or hybrid BA/Configurator supporting Salesforce implementations.
Experience in Finance or Marketing
Experience with CLM, Order Management, Revenue Cloud, or advanced pricing models.
Familiarity with API integrations, data migration, or CPQadjacent automation tools.
Exposure to AIenabled sales tools, pricing optimization, or quoting automation.
Salesforce Business Analyst Certification, and/or Salesforce Administrator
Salesforce CPQ Specialist Certification.
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