IT Support Specialist

Description

We are looking for an IT Support Specialist to provide onsite technical assistance for a large healthcare organization in Michigan. This contract-to-permanent position is ideal for someone who enjoys solving everyday technology issues while delivering compassionate, high-quality support to staff working in a fast-paced and emotionally sensitive environment. The role focuses on desktop and mobile support, user onboarding, and hands-on troubleshooting across core Microsoft technologies.

Responsibilities:

Provide onsite and remote technical support for end users, resolving routine hardware, software, and access-related issues in a timely manner.

Set up and configure workstations, peripherals, and user accounts for new team members, supporting a steady monthly onboarding volume.

Troubleshoot Windows-based environments, including Active Directory, Microsoft 365, Exchange Online, and related user access concerns.

Assist employees in the field with remote issue resolution and guidance for laptops, mobile devices, and connectivity problems.

Support Android phones and iPads by handling setup, basic troubleshooting, and user assistance.

Diagnose deskside and network-related issues affecting day-to-day operations and escalate more complex problems when needed.

Maintain accurate tracking of equipment and technology assets, including device distribution, recovery, and inventory updates.

Deliver responsive, attentive customer service to staff members who may be working under stressful circumstances.

Prepare stations and equipment so new and existing team members have reliable access to the tools they need to perform their work.

Requirements

At least 1 year of experience in IT support, desktop support, or a similar technical assistance role.
Working knowledge of Microsoft Windows environments, including Active Directory, Microsoft 365, and Exchange Online.
Experience providing support for mobile devices such as Android phones and iPads.
Ability to perform Level 1 troubleshooting for hardware, software, account access, and basic network issues.
Strong customer service and communication skills, with the ability to support users in high-stress settings.
Hands-on experience with deskside support, workstation setup, and end-user issue resolution.
Familiarity with Dell technologies and standard enterprise hardware support practices.

Technology Doesn't Change the World, People Do.

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