The Technical Project Manager will lead the planning, execution, and delivery of projects integrating CXOne and Salesforce platforms within a dynamic healthcare environment. This role requires a blend of technical expertise, project management skills, and a deep understanding of healthcare operations. The successful candidate will collaborate with cross-functional teams to ensure solutions meet business objectives, regulatory requirements, and deliver exceptional patient and provider experiences. Key Responsibilities Project Leadership: Oversee end-to-end project management for ServiceNow implementations, upgrades, and integrations. Ensure projects are delivered on time, within scope, and on budget. Stakeholder Engagement: Work closely with business leaders, IT teams, and external vendors to gather requirements, define project goals, and communicate progress. Technical Coordination: Translate business needs into technical specifications. Coordinate with developers, architects, and QA teams to ensure solutions are robust, scalable, and compliant. Risk & Issue Management: Identify potential risks and issues early. Develop mitigation strategies and maintain clear documentation throughout the project lifecycle. Process Improvement: Drive continuous improvement by analyzing workflows, identifying bottlenecks, and recommending enhancements to maximize efficiency and quality. Compliance & Security: Ensure all solutions adhere to healthcare regulations and company security standards. Reporting & Documentation: Maintain comprehensive project documentation, status reports, and dashboards for leadership and stakeholders. |