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Job Title: Production / Technical Support II
Location: (City, State)
Duration: Travel - 9 months
Work Arrangement: 4 days onsite, 1 day remote per week
Pay Range: $40.83 (W2)
Job ID: 371728
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a Production / Technical Support II to join our Markets Application Production Services team supporting Global Markets technology. The ideal candidate will have strong experience in AS/400 iSeries administration and application support, enterprise monitoring, and incident management, and a proven ability to lead high-severity incidents, optimize production stability, and partner with business and engineering teams to deliver operational excellence.
Responsibilities:
- Provide L2/L3 production support for Global Markets Futures and Options Clearing platforms with a focus on AS/400 iSeries.
- Monitor, troubleshoot, and resolve issues using tools such as Dynatrace, Splunk, and ITRS Geneos.
- Lead incident response, drive root cause analysis, and implement remediation and preventive actions.
- Manage change deployments with Turnover and follow ITIL practices for change, incident, problem, and capacity management.
- Oversee and optimize batch schedules using IBM Advanced Job Scheduler and related schedulers.
- Facilitate data transfers and file movements using IBM Connect:Direct and messaging platforms.
- Collaborate with development, infrastructure, and business stakeholders to plan and deliver production changes safely.
- Analyze application and system logs using UNIX/Linux tools and SQL to drive timely resolution.
Required Skills & Qualifications:
- AS/400 iSeries expertise, including RPG, CL, and IBM Advanced Job Scheduler.
- Experience with IBM Connect:Direct and Turnover for change management.
- Proficiency with Linux, SQL, Python, Java, and messaging platforms.
- Hands-on use of monitoring and observability tools such as Dynatrace, Splunk, and ITRS Geneos.
- Working knowledge of ITIL processes and ticketing tools such as Remedy or ServiceNow, and Jira for workflow tracking.
- Good understanding of infrastructure, databases (SQL and DB2), and middleware components.
- 5+ years of application production support experience in the banking or financial industry.
- Excellent verbal and written communication with stakeholder management capability.
- Bachelor's degree in engineering or a science discipline.
Preferred Skills:
- Experience with Autosys, Ansible, Grafana, and grid computing.
- Capacity management knowledge and assessment experience.
- Performance engineering analysis using Dynatrace.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits.
- Opportunities for growth with global clients.
- A supportive, inclusive culture that values innovation and people.
- Exposure to cutting-edge technologies and projects.
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
If this sounds like the right opportunity for you, please apply with your most recent resume or contact:
Email:
Phone:
Additional Details
- Labor Type: Technical.
- Hours per Day: 8.
- Respond by Date: 05/04/2026.
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