Title: Senior Vendor Relations Manager
Location: Chesterfield, MO (Locals)
Work Mode: Almost all remote, work in office every other Tuesday
Duration: 12+ (long-term contract)
**This is not an Asset (Hardware) Management role. Candidates will need several years of in-depth software contracts review, negotiation, lawyer interaction, etc.
Primary Function:
Manages the relationships between MTS and external vendors
Administers the contracts with hardware and software vendors (can be assigned up to 40 at a time)
Collects information about external marketplace and services as a resource on this knowledge to the organization
Provides information and advice about technology vendors, offerings, and options
May interact with vendor to resolve escalated problems and plan for future releases of software
Capabilities:
Process financial transactions to IT vendors and responds to vendor inquires
Evaluates requests to determine user requirements
Processes and coordinates request with vendor in accordance with the established contract
Tracks requests and maintains records
Problem Solving/Resolution:
Resolves specialized or complex problems by identifying and executing a course of action aligned with, but specifically outlines in the structure problem resolution process
Business Acumen:
Specific knowledge of company and industry as a result of several years of experience in similar settings
Customer Relationship Management:
Responsible to the customer by being available, accessible, and responsive. Accountable for addressing customer needs through individual action with a warm handoff Having general knowledge of customer needs and the ability to select or identify a specific course of action to address the needs
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