Join a long-term specialized consulting opportunity focused on supporting enterprise technology operations in a remote environment. This role is ideal for a systems-minded professional who enjoys solving complex issues, improving reliability, and driving automation across a broad range of infrastructure technologies.
Responsibilities
- Support and improve day-to-day technology operations across operating systems, server hardware, networking, middleware, cloud, automation, and database environments
- Identify repetitive manual tasks and create automation solutions that reduce toil and improve efficiency
- Participate in incident management activities, including triage, response, escalation, and resolution efforts
- Contribute to on-call support by helping restore services quickly and communicating effectively during incidents
- Track events, changes, problems, incidents, and requests through established processes and guidelines
- Work with cross-functional teams to gather requirements, align scope, and support successful delivery of business needs
- Investigate complex production issues, document root causes, and help implement corrective actions
- Collaborate on reliability, scalability, and maintainability improvements using SRE, DevOps, or systems engineering practices
- Apply security best practices and help maintain compliance with operational and technical standards
- Communicate progress, risks, and status updates clearly to stakeholders and leadership throughout design, build, and testing phases
Skills
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience
- 6-9+ years of relevant work experience in a technical operations, infrastructure, or systems-focused role
- Strong understanding of UNIX and Windows operating systems
- Experience with server hardware, firewalls, network routing, switches, and load balancers
- Knowledge of middleware, file transfer, messaging, and database technologies
- Familiarity with cloud technologies and automation tooling
- Excellent communication skills, including the ability to tailor updates for different audiences
- Strong problem-solving skills and attention to detail
- Ability to work effectively within Agile teams using SAFe practices
- U.S. Citizenship or U.S. Permanent Resident status required
Preferred Skills
- Experience in Site Reliability Engineering, DevOps, or Systems Engineering
- Background in improving system reliability, scalability, and operational resilience
- Hands-on experience with incident response and post-incident analysis
- Ability to help drive process improvements and reduce operational burden through practical solutions
- Comfort working in a collaborative environment with multiple stakeholders
Horizontal is committed to fostering a welcoming, inclusive workplace where diverse perspectives are valued and everyone has the opportunity to contribute and succeed. We encourage candidates from all backgrounds to apply and join a culture grounded in equity, respect, and collaboration.
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
Please apply through this online posting or by visiting our Job Board at Applications will be accepted for 4 weeks. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $69 - $107 per hour based on qualifications and experience.
