Key Responsibilities
Provide operational and advanced telephony administration, including move, add, change, and disconnect requests for enterprise communication services.
Support and administer Avaya on-premises PBX systems and enterprise telephony environments.
Administer VoIP and unified communications platforms to ensure reliable voice services.
Maintain accurate 911 and E911 location information and support related services.
Provide advanced technical support for telephony projects and serve as a project lead for engineering tasks.
Research, design, maintain, and implement improvements to the enterprise telephony network.
Configure, install, maintain, and troubleshoot telephony hardware and related infrastructure.
Analyze and troubleshoot SIP, RTP, QoS, dial plans, call routing, and voice gateway technologies.
Analyze and evaluate vector routing, ARS routing tables, and route patterns to ensure efficient call routing and system operation.
Troubleshoot voice quality issues, carrier connectivity problems, call routing issues, and E911 services.
Support telecommunications infrastructure, including voice circuits, Session Border Controllers (SBCs), and PSTN integrations.
Work with telecommunications vendors to coordinate circuit provisioning, service changes, and outage resolution.
Serve as the primary escalation point for complex technical issues involving enterprise telephony and unified communications.
Provide engineer-level technical support for enterprise voice and unified communications systems.
Perform advanced maintenance, troubleshooting, repair, and optimization of telephony and unified communications systems.
Develop and maintain technical standards, processes, procedures, and configuration documentation.
Perform quality assurance testing for telephony configurations, changes, and implementations.
Monitor telephony and unified communications systems to proactively identify and resolve potential issues.
Support maximum system uptime and reliability while following established incident management and change management processes.
Collaborate with internal engineering, infrastructure, network, security, and operations teams to support enterprise communication services.
Required Qualifications
2+ years of experience
Bachelor's Degree
Skills
Avaya On-Premises PBX Systems Administration
VoIP Administration
Unified Communications Platform Administration
SIP Troubleshooting
RTP Troubleshooting
QoS Troubleshooting
Dial Plans Analysis
Call Routing Analysis
Voice Gateway Technologies
Voice Quality Issues Troubleshooting
Carrier Connectivity Troubleshooting
E911 Services Troubleshooting
Telecommunications Infrastructure Support
Project Leadership
Technical Support
Troubleshooting
Vendor Management
Technical Documentation
Quality Assurance Testing
System Monitoring
Incident Management
Change Management
Cross-functional Collaboration
Written and Verbal Communication
Schedule
Start date: 2026-09-28
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: compun
- Position Id: TIWDC5882314
- Posted 14 hours ago
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