IT Field Operations Specialist

job summary:

As an IT Field Operations Specialist with Randstad, you will serve as a critical technical bridge between the central engineering lab in DC and various regional field depots. This role combines high-level endpoint management with hands-on hardware deployment, requiring a technician who is equally comfortable configuring SQL databases and troubleshooting mobile connectivity in a high-mobility environment. You will be the "boots on the ground" responsible for the full lifecycle of Windows-based systems-from imaging and PowerShell automation via Intune/SCCM to the physical installation and maintenance of specialized equipment across multiple transit and logistics hubs.

location: Philadelphia, Pennsylvania

job type: Contract

salary: $50 - 55 per hour

work hours: 9am to 5pm

education: Bachelors



responsibilities:

System Lifecycle Management: Lead full Windows OS installations, BIOS/driver updates, and SQL configurations to ensure all systems are optimized and secure.

Endpoint Administration: Leverage Microsoft Intune and SCCM to deploy, upgrade, and maintain system health across a distributed enterprise network.

Field Engineering: Provide hands-on support at crew bases and onboard mobile units to troubleshoot tablets, peripherals, and cellular/Wi-Fi connectivity.

Automation & Documentation: Write and troubleshoot PowerShell scripts to streamline deployments and maintain rigorous, up-to-date technical procedure manuals.

Hardware Maintenance: Diagnose and resolve complex connectivity issues for Point-of-Sale (POS) systems and specialized mobile peripherals.

Physical Operations: Manage the physical transport and installation of hardware, including the ability to lift and carry equipment up to 50 lbs.

qualifications:

Experience: 2+ years of experience building and supporting Windows-based systems, with a specific focus on Point-of-Sale (POS) or ruggedized equipment.

Technical Skills: Proficiency in system imaging, network troubleshooting (Cellular/Wi-Fi), and SQL Server installation/configuration.

Tools: Practical experience with enterprise management tools, specifically SCCM and Intune.

Education: High School Diploma required; Bachelor's degree in Computer Science or Engineering is highly preferred.

Scripting: Functional knowledge or 1+ year of experience with PowerShell scripting is a significant advantage.

Communication: Strong interpersonal skills with the ability to provide clear technical guidance to non-technical crew members and staff.

Logistics: Ability to travel as necessary to regional depots (including Philadelphia) and other field locations to provide on-site support.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


Any consideration of a background check would be an individualized assessment based on the applicant or employee's specific record and the duties and requirements of the specific job.