Service Desk Analyst/Senior Service Desk Analyst

Job Title: Service Desk Lead Location: Nashville, TN (Onsite) Job Type: Contract Experience: 8-11 years Required Skills Windows 10/11 and Microsoft 365 administration Active Directory, Azure AD / Entra ID, and identity management Basic networking: DNS, DHCP, TCP/IP, VPN, Wi-Fi troubleshooting ITSM tools: ServiceNow, Freshservice, Remedy, or Jira Service Management Endpoint management and remote support tools ITIL framework knowledge and SLA management

Join Rimkus and unlock your potential with endless opportunities for growth, learning, and making a difference! Rimkus is a worldwide leader in Engineering and Technical Consulting. Rimkus experts specialize in building envelope, engineering, forensic consulting, dispute resolution, construction management services, and solutions built for the environment. NOW IS THE TIME to join this growing and stable company! A Service Desk Manager at Rimkus leads the technical support team to provide respons

We have 3 levels of positions, while applying, please mentione which role you would fit into Service Desk Lead, Onsite (8-11 years)Service Desk Senior Analyst, Onsite (35 years)Service Desk Analyst, Onsite (23 years)The Service Desk Analyst serves as the first point of contact for end users, providing technical support and resolution for IT incidents and service requests. The role is responsible for delivering high-quality customer service, ensuring timely issue resolution, maintaining SLA compl

Role Summary: The Service Desk Analyst serves as the first point of contact for end users, providing technical support and resolution for IT incidents and service requests. The role is responsible for delivering high-quality customer service, ensuring timely issue resolution, maintaining SLA compliance, and supporting a wide range of workplace technologies, including Microsoft 365, endpoint devices, identity management, and collaboration tools. Key Responsibilities: Incident & Service Request