Job Title: Technical Support Representative II
Location: Johnston, IA
Duration: 24+ Months (Contract/Temp with the possibility of extension)
Shift: 1st shift
Schedule: Full-time, rotating shifts (Monday Friday)
Pay Range: $19.50/hr
Job Description:
We are seeking a Customer Support Representative II to join a fast-paced Technical Support Center. In this role, you will provide front-line support to customers and partners, assisting with product-related inquiries, troubleshooting issues, and delivering effective solutions to ensure a high level of customer satisfaction.
This is a contingent position with performance-based pay increases and retention bonuses at defined milestones.
Key Responsibilities
Provide technical support via phone, email, and chat
Troubleshoot product and system-related issues
Document all interactions accurately in a case management system
Deliver timely and effective resolutions to customer inquiries
Create and maintain internal and customer-facing support documentation
Collaborate with internal teams to resolve complex issues
Support a wide range of digital tools, applications, and connected systems
Required Qualifications
Experience in customer service or technical support
Strong communication, interpersonal, and problem-solving skills
Ability to handle conflict and provide professional resolutions
Proficiency with computer systems and software applications
Basic technical troubleshooting skills
Ability to work flexible shifts between 7:00 AM 7:00 PM (Monday Friday)
Comfortable working in a fast-paced, team-oriented environment
Education Requirement (one of the following):
Bachelor's degree in any field OR Relevant technical certification (IT, systems, or database-related)
Preferred Qualifications
Experience supporting technical products or applications
Knowledge of data management practices
Background in agriculture, operations, or related industries
Familiarity with connected devices, mobile apps, or enterprise systems
Work Schedule
8-hour shifts within a 12-hour window:
7:00 AM 3:30 PM
8:00 AM 4:30 PM
9:00 AM 5:30 PM
10:30 AM 7:00 PM
Must be available to work any assigned shift
Training & Onboarding
Initial training lasts approximately 5 7 weeks (attendance is mandatory)
Full productivity expected within 3 4 months
No time off allowed during the training period
Additional Information
This is an on-site position (5 days/week)
Retention bonuses and pay increases available at 6, 12, and 24 months
Bonuses are subject to completion of assignment and performance criteria
Occasional local travel may be required
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