Description
Our client is seeking a Level 1 Help Desk / Desktop Support Technician to provide onsite technical support for a high-touch end-user environment. This role requires strong customer service skills, hands-on desktop support experience, and the ability to resolve common Level 1 issues efficiently while maintaining a professional and empathetic presence.
This position is 100% onsite in Dedham, supporting staff who rely heavily on technology to deliver critical community-based services.
Additional Skills & Qualifications
Key Responsibilities
Serve as the first point of contact for IT support requests, providing white-glove customer service to end users
Troubleshoot and resolve Level 1 support issues, including:
Password resets and account access issues
Microsoft Office and Microsoft 365 application support
Basic Windows OS troubleshooting
Desktop/laptop hardware break-fix (peripherals, monitors, docks, keyboards, mice)
Perform PC and laptop image builds, deployments, and reimaging
Set up, configure, and deploy new workstations and hardware for end users
Document incidents and resolutions accurately within the ticketing system
Escalate unresolved or complex issues to Level 2/3 teams when appropriate
Maintain a clean, organized work environment and follow IT operational processes
Communicate clearly and professionally with both technical teams and non-technical users
Required Skills & Experience
1+ years of Level 1 Help Desk or Desktop Support experience
Strong customer service mindset with experience supporting high-touch end users
Hands-on experience with:
Microsoft Office Suite
Microsoft 365
Windows 10/11 environments
Experience with:
Password resets (Active Directory or similar identity tools)
Imaging and deploying PCs/laptops
Hardware troubleshooting and break-fix
Basic ticketing systems and ITIL-style workflows
Excellent communication skills (verbal and written)
Reliable, punctual, and comfortable working onsite every day
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Dedham, MA.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Dedham,MA.
Application Deadline
This position is anticipated to close on Apr 25, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 101054TS
- Position Id: JP-005957923
- Posted 5 hours ago
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