Vaco Technology is currently recruiting for a Tier I Help Desk Specialist for a direct hire opportunity located near Whiteland, Indiana. Please note that this will be a 100% onsite role.
Position Summary:Onsite Tier 1 Helpdesk role supporting end-users across multiple locations. Responsible for troubleshooting, resolving, and escalating IT issues; equipping hardware/software; and training users on IT resources.
Key Responsibilities: - Provide customer-focused technical support via ticketing system, phone, email, and in person
- Log, track, resolve, and escalate helpdesk tickets as needed
- Install, maintain, and support IT software (e.g., Office 365, Windows, etc.)
- Inspect, repair, and manage IT hardware; maintain inventory
- Set up Audio/Visual equipment for meetings
- Train users on systems, onboarding, and self-service tools
- Maintain documentation and knowledge base
- Meet with Tier 2 teams and vendors; support process improvements and security initiatives
Qualifications:
- Minimum 1-2 years IT support experience
- Strong troubleshooting, communication, and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with Windows, Office 365, remote access tools, and user account management
- Self-motivated, team-oriented, and detail-focused
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
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