Role Overview
The ServiceNow Project Manager is responsible for planning executing and delivering ServiceNow implementation and enhancement projects. This role ensures projects are completed on time within scope and aligned with business objectives while managing stakeholders risks and resources effectively.
Key Responsibilities
Project Management
Lead end-to-end ServiceNow implementation projects (ITSM ITOM HRSD CSM etc.)
Define project scope objectives deliverables and success criteria
Develop and maintain project plans schedules and budgets
Track project progress and provide status updates to stakeholders
Manage risks issues dependencies and mitigation plans Stakeholder
Management Act as the primary point of contact between business IT and vendors
Engage with senior stakeholders to align project goals with business needs
Facilitate workshops requirement gathering sessions and steering meetings ServiceNow Delivery Oversight Ensure adherence to ServiceNow best practices and delivery methodologies (Agile Waterfall Hybrid)Coordinate with ServiceNow developers architects and platform teams Oversee design configuration testing and deployment phases Ensure proper documentation and knowledge transfer Team Resource Management
Manage cross-functional teams including developers testers and business analysts Allocate resources effectively and monitor performance Foster collaboration and maintain team productivity Governance Compliance
Ensure compliance with organizational policies and governance standards Maintain quality assurance throughout project lifecycle Ensure proper change and release management processes are followed
Essential Skills: ServiceNow Project Manager
Skills: Digital : ServiceNow_IT Service Management
Experience Required: 8-10
Top 3 Required Skills
ServiceNow Implementation Expertise (SPM, PPM, ITSM modules)
End-to-End Project Management (AgileHybrid delivery, PMP preferred)
Stakeholder Management & Communication (business + IT alignment)
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