Help Desk Tier I

Description

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis in Draper, Utah. This role is ideal for professionals who thrive in providing technical support and resolving IT-related issues efficiently. If you have a passion for helping users and a strong technical background, we encourage you to apply.

Responsibilities:

Provide timely and effective technical support for hardware, software, and system issues.

Manage and resolve service desk tickets while ensuring accurate documentation of resolutions.

Assist users with basic troubleshooting for system errors and software applications.

Ensure proper setup and maintenance of workstations and peripheral devices.

Collaborate with team members to address recurring technical challenges.

Deliver excellent customer service and maintain clear communication with end-users.

Monitor system performance and escalate issues as needed.

Follow established protocols and procedures to ensure compliance with IT standards

Requirements

Minimum of 2 years of experience in help desk or desktop support roles.

Proficiency in Microsoft Windows 11 and related troubleshooting.

Experience handling service desk tickets and documenting resolutions.

Ability to diagnose and resolve basic technical issues effectively.

Excellent communication and interpersonal skills.

Familiarity with IT best practices and security protocols.

Commitment to providing high-quality customer service.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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