IT Systems Technician - 9118

Montgomery, AL, US • Posted 19 hours ago • Updated 19 hours ago

Contract W2

Contract Corp To Corp

Contract Independent

On-site

Depends on Experience

GDH

Fitment

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Job Details

Skills

Summary

Job Description:
Our client is currently seeking a highly skilled IT Systems Technician to serve as the first point of contact for the client and customer IT support needs. This role is critical in ensuring efficient operation and resolution of all IT-related issues. The successful candidate will be responsible for troubleshooting, documenting, and resolving or escalating IT issues. This position offers a dynamic work environment where no two days are the same. Applicants should be ready to handle a variety of technical challenges and can work independently as well as part of a team.

Responsibilities:

Serve as the primary contact for clients and customers experiencing IT issues, ensuring high levels of customer satisfaction.
Perform initial troubleshooting of issues reported by customers through phone contact, aiming to resolve problems at first contact where possible.
Accurately document details of clients'/customers' issues, troubleshooting steps taken, and resolutions achieved in the ServiceNow ticketing system.
Escalate unresolved issues to Tier 2 support staff, providing them with documented case histories to facilitate a quicker resolution.
Conduct regular follow-ups with clients/customers and internal teams to ensure that all IT issues are resolved satisfactorily.
Review and update Service Desk procedures regularly to enhance the support process and ensure compliance with industry standards.
Engage in limited systems administration tasks to maintain and optimize IT systems performance.
Utilize documented procedures and checklists to diagnose and resolve IT problems efficiently, minimizing downtime.

Qualifications:

Proven experience in IT support, helpdesk, or a related role.
Strong working knowledge of computer systems, networks, and typical IT troubleshooting tools.
Excellent communication skills, capable of effectively managing interactions with clients and staff at all levels.
Experience with ServiceNow or similar IT service management tools.
Ability to work independently with minimal supervision as well as collaboratively in a team setting.
High level of accountability and a proven track record of delivering results.
Strong problem-solving skills and the ability to think critically under pressure.
Availability to work in a full-time capacity.
Relevant certifications in IT support and systems management preferred.

This role is designed for a technically adept individual who thrives in a fast-paced environment and is eager to continue learning and improving their skills. If you are looking for an opportunity to work in a supportive team and contribute significantly to managing and resolving IT issues, we would love to hear from you.

Pay Range: $15.00 - $18.00 Hourly

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10112156
Position Id: 111734
Posted 19 hours ago

Company Info

About GDH

GDH is a technology workforce solutions provider committed to always giving and delivering more. Better talent. More client and consultant support. Greater service. World-class outcomes. Providing technology staffing, project solutions, and recruitment process outsourcing (RPO), we will be able to deepen our understanding of your business challenges, stay up to date with industry trends, and enhance our ability to create custom solutions to help achieve your business outcomes. We have established ourselves as a trusted partner to countless businesses operating in the communications sector. Our primary goal is to source and recruit the most talented professionals, assemble teams of skilled specialists, create innovative recruitment and professional services strategies that drive growth and foster innovation.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH’s website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran's status or any other category protected by law. In addition to federal law requirements, GDH Consulting, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Applicants with disabilities that require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit GDH's website for notice of collection for California applicants.

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