Location: Charlotte, NC
Salary: $61.00 USD Hourly - $66.00 USD Hourly
Description: Systems Operations Engineer, Pega SREWe are not accepting C2C or 1099 arrangements.Location: Charlotte, NC or Irving, TX (3 days onsite required)
Employment Type: Contract (18 months, extension possible, conversion eligible)
About the RoleWe are seeking a Site Reliability Engineer (SRE) with Pega platform experience to support mission-critical Payment Operations applications. In this role, you will ensure the reliability, scalability, and performance of applications built on the Pega Smart Investigate platform.
You will operate within a production environment while helping build and mature a production-fix (PFIX) ecosystem designed to improve system stability and reduce operational load. This is a hands-on application-focused SRE role, ideal for engineers who excel at bridging software engineering and production operations.
What You'll Do- Own production reliability for Pega-based payment investigation applications, ensuring high availability and performance.
- Diagnose and resolve complex production issues, including payment case processing failures and workflow disruptions.
- Improve observability by designing and enhancing monitoring, alerting, and logging frameworks.
- Drive incident response and root cause analysis, leading blameless postmortems and implementing long-term fixes.
- Automate operational tasks to reduce manual toil and improve system resilience.
- Define and track SLIs/SLOs, improving service health and operational visibility.
- Collaborate cross-functionally with engineering, release management, and business teams to improve system reliability.
- Identify gaps in payment operations processes and proactively design solutions before issues impact users.
- Participate in on-call rotations, including occasional weekend support.
Minimum Qualifications- 2+ years of experience in Site Reliability Engineering, DevOps, or production support roles
- Experience supporting Pega platforms in production environments
- Hands-on experience with Kubernetes/OpenShift environments
- Experience with observability tools (e.g., Grafana, Prometheus, Splunk, AppDynamics)
- Strong understanding of incident management, root cause analysis, and system reliability practices
- Experience with scripting or automation (Python and/or Java)
- Foundational knowledge of databases and distributed systems
Preferred Qualifications- Experience with Pega Smart Investigate or workflow automation platforms
- Familiarity with AutoSys or enterprise schedulers
- Background in financial services or corporate banking environments
- Interest in applying AI/automation to operations and reliability
- Strong communication skills with the ability to influence across teams
Key Characteristics- You think like an SRE: proactive, systems-oriented, and automation-driven
- You take ownership of production systems and prioritize reliability and scalability
- You are comfortable working in high-stakes environments such as financial operations
- You identify problems early and drive solutions end-to-end
Additional Details- Team: Supports shared services operations technology (Payments, Regulatory Ops, Financial Crimes)
- Work Model: Hybrid (3 days onsite mandatory)
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