ServiceNow - ITAM Capability Owner

Job#: 3049330

Job Description:
ServiceNow - ITAM Capability Owner

Location: Overland Park, KS or Cary, NC

Role Overview

We are seeking a ServiceNow ITAM Capability Owner to serve as the domain authority and product owner for the IT Asset Management (ITAM) capabilities on the ServiceNow platform. This role is a single accountable leader for capability maturity, backlog health, prioritization, stakeholder alignment, and governance discipline across Hardware Asset Management (HAM) and Software Asset Management (SAM). You will define the roadmap, shape and prioritize the backlog, and ensure platform investments translate into scalable, business-aligned results.

Key Responsibilities

• Act as the domain authority and product owner for IT Asset Management (ITAM), accountable for capability maturity, outcomes, and enhancement of existing platform capabilities.
• Define and execute the product strategy, roadmap, and vision for ITAM, aligning with enterprise goals.
• Own, groom, and prioritize the capability backlog, translating business needs into structured user stories and acceptance criteria.
• Balance competing priorities across business value, software compliance, asset lifecycle management, cost optimization, and platform health.
• Define and maintain end-to-end asset lifecycle processes, including procurement, deployment, utilization, compliance, reclamation, and retirement.
• Serve as the primary interface between business stakeholders and the delivery team, facilitating workshops to gather and refine requirements.
• Operate within Agile frameworks and apply ITIL service management practices to backlog and process decisions.
• Partner with procurement, finance, infrastructure, and security teams to improve asset visibility, governance, and cost management.

Required Qualifications

• 5+ years in product ownership, business analysis, or Agile delivery, with hands-on ServiceNow platform experience.
• Proven ability to define and execute a product strategy, roadmap, and vision aligned with enterprise goals.
• Strong, practical understanding of ServiceNow ITAM modules, including Hardware Asset Management (HAM) and Software Asset Management (SAM).
• Technical fluency to discuss architecture, CMDB relationships, software licensing, integrations, and data flow.
• Strong knowledge of Agile frameworks (Scrum, SAFe) and ITIL service management practices.
• Excellent communication, facilitation, and stakeholder management skills.
• Must be a self-starter, able to function autonomously and deliver agreed-upon outcomes.
• BS in Information Technology, Computer Science, Business, or a related field (additional experience accepted in lieu of a degree).

Preferred Qualifications

• ServiceNow Certified Implementation Specialist in a relevant domain (e.g., CIS-HAM, CIS-SAM).
• Experience implementing or managing Hardware Asset Management (HAM) and Software Asset Management (SAM) programs.
• Experience defining AI use cases in ServiceNow or similar platforms, including Generative AI concepts.
• Understanding of software publisher licensing models and software compliance best practices.
• ITIL 4 Foundation certification or ServiceNow Certified System Administrator (CSA).

Work Model

• Initial onboarding period requires 5 days per week on-site.
• Following onboarding, the role will be a hybrid model with 3 days per week in the office.
• Candidates must be local or have a firm commitment to relocate.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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