ServiceNow - SPM Capability Owner

Job#: 3049331

Job Description:
ServiceNow - SPM Capability Owner

Location: Leawood, Kansas

Role Overview

We are seeking a ServiceNow SPM (Strategic Portfolio Management) Capability Owner to serve as the domain authority and product owner for the Strategic Portfolio Management capabilities on the ServiceNow platform. This role is accountable for capability maturity, backlog health, prioritization, stakeholder alignment, and governance. The Capability Owner will define the roadmap, shape and prioritize the backlog, and ensure platform investments translate into scalable, business-aligned results. This position is closely tied to enterprise architecture and the broader strategy-to-portfolio value stream.

Key Responsibilities

• Act as the product owner for Strategic Portfolio Management (SPM), accountable for capability maturity and outcomes.
• Define and execute the product strategy, roadmap, and vision for the SPM domain.
• Own, groom, and prioritize the capability backlog, translating business needs into user stories.
• Partner with enterprise architecture and strategy teams to support modernization efforts.
• Manage demand, intake, and portfolio-related backlogs, ensuring intake process discipline and sprint governance.
• Determine how AI fits into the SPM roadmap by identifying high-value use cases and defining requirements for AI-powered features.
• Serve as the primary interface between business leaders, PMO stakeholders, and the delivery team.
• Mentor technical team members and shield the delivery team from unmanaged stakeholder demands.

Required Qualifications

Experience: 5+ years in product ownership, business analysis, portfolio management, or PMO leadership with hands-on ServiceNow platform experience. Must be a strong ServiceNow product owner or product manager who is a self-starter with experience maturing a capability from one state to another.

Technical Skills: Direct experience with the ServiceNow Strategic Portfolio Management (SPM) suite, including Demand Management, Project Portfolio Management (PPM), Resource Management, Agile Development, Strategic Planning, and Application Portfolio Management (APM). Experience with portfolio planning, roadmap management, and strategy-to-portfolio processes is required.

Leadership: Proven communication, facilitation, and stakeholder engagement skills, with the ability to bring stakeholders along on the journey and communicate the value of ServiceNow. Experience prioritizing competing stakeholder needs is essential.

Methodologies: Strong knowledge of Agile frameworks (Scrum, SAFe) and ITIL service management practices.

Education: BS in Information Technology, Computer Science, Business, Project Management, or a related field. Additional experience may be accepted in lieu of a degree.

Preferred Qualifications

• ServiceNow Certified Implementation Specialist (CIS-SPM) is strongly preferred.
• Additional certifications such as CIS-APM, CSA, PMP, SAFe, Scrum Product Owner, or Scrum Master.
• Experience as an enterprise ServiceNow product owner or owning multiple ServiceNow capabilities.
• Experience defining future AI use cases within portfolio or roadmap planning.
• Familiarity with enterprise portfolio management frameworks, financial planning, and capacity management.

Work Model

• First 90 days: In-person, 5 days per week for onboarding.
• Post onboarding: Hybrid model, 3 days per week in the office.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

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