Software Engineer - Quality Engineering III

Job#: 3034287

Job Description:

Job Title: Software Engineer- Quality Engineering III

Location: Cincinnati, OH (Onsite)

Length: 6 months

Pay Range: $60-$68

Role Overview

As a Quality Engineer, you will own quality strategy, planning, execution coordination, and quality outcomes for a squad, product area, or project in a regulated banking environment. This is a hands-on technical role for someone who can guide quality engineering practices across complex, integrated systems while also stepping directly into critical testing work when needed.

You will partner with product management, design, development, architecture, operations, and other quality leaders to define risk-based test strategies, estimate testing effort, coordinate globally distributed execution, and provide clear quality status, release readiness, and risk recommendations. The role includes coordination responsibilities across engineers in the United States, Mexico, and India, but does not include direct people-management responsibilities.

The ideal candidate has experience across modern quality engineering practices, including UI automation, API testing, database validation, CI/CD integration, exploratory testing, compliance-aware testing, and release validation. Experience testing IVR, contact center, telephony, or customer communication platforms is highly preferred. Experience with the Cyara testing platform is a significant plus, but not required.

Responsibilities

• Lead the quality strategy for a squad, product area, or project, owning test plans, quality approach, risk coverage, and quality outcomes for delivered features.
• Define and maintain test plans that include scope, objectives, assumptions, dependencies, environments, test data, entry criteria, exit criteria, schedule, resources, risks, and reporting expectations.
• Estimate testing effort for features, releases, and projects using practical estimation techniques, historical data, risk, complexity, dependencies, automation coverage, and team capacity.
• Coordinate testing activities across multiple quality engineers and, when needed, across multiple squads to ensure end-to-end coverage from the IVR and customer interaction flows through APIs, and integrations
• Coordinate globally distributed testing work across engineers in the United States, Mexico, and India, including task sequencing, handoffs, status consolidation, dependency management, and follow-up on blockers.
• Mentor and guide quality engineers of all levels within the squad by delegating testing tasks appropriately, reviewing test plans and test cases, providing feedback, and helping maintain consistent quality standards.
• Drive adoption of testing and quality engineering best practices, including risk-based testing, BDD/TDD collaboration, automation-first thinking, test data discipline, traceability, defect prevention, and continuous improvement.
• Act as the primary quality point of contact for the squad when working with product management, design, development leads, release/change management, and other stakeholders.
• Communicate quality status, test progress, release readiness, defects, risks, mitigations, and trade-offs clearly to technical and non-technical audiences.
• Take a hands-on role in critical testing activities, including complex feature validation, IVR or contact-center journey testing, high-priority defect verification, regression triage, and production validation.
• Participate in release readiness reviews and go/no-go meetings, providing a quality perspective and ensuring that high-risk issues are visible, understood, and addressed before launch.
• Support release and change management by overseeing final quality checks for production deployments, coordinating post-release validations, and monitoring for customer-impacting issues.
• Collaborate with other Quality Engineers, engineering leads, architects, and quality leadership to align on standards, share improvements, and lead cross-team quality initiatives.

Qualifications

The ideal candidate is an experienced quality engineer who can combine hands-on technical depth with planning, coordination, mentoring, and strong stakeholder communication.

• 7+ years of experience in software quality engineering, test automation, software testing, or closely related technology roles, with flexibility based on demonstrated impact and scope of responsibility.
• Proven track record leading quality assurance or quality engineering efforts for major projects, products, releases, or complex integrated systems.
• Demonstrated ability to take responsibility for product quality at a team or product-area level, including examples of preventing major issues, improving release confidence, or strengthening quality outcomes.
• Strong experience creating test strategies, test plans, test estimates, execution schedules, quality metrics, release recommendations, and risk mitigation plans.
• Broad knowledge of test automation across application layers, including UI automation, API testing, database validation, integration testing, and regression automation.
• Familiarity with cloud environments, distributed systems, infrastructure dependencies, and environment readiness as they relate to quality engineering.
• Excellent written and verbal communication skills, with the ability to explain quality concerns, technical findings, risks, and recommendations to developers, product managers, engineering leaders, and other stakeholders.
• High ownership, accountability, adaptability, and judgment when navigating changing priorities, schedule pressure, production issues, and release-risk decisions.

Preferred Experience

• Experience testing IVR, contact center, telephony, voice, customer communication, or omnichannel customer experience platforms.
• Hands-on experience with the Cyara testing platform, including IVR journey validation, test case design, regression execution, monitoring, or automated voice-channel testing. This is a significant plus but not required.
• Experience validating end-to-end customer journeys that span IVR, APIs, databases, third-party services, or downstream banking systems.
• Experience in banking, financial services, payments, lending, digital servicing, customer care, or another regulated industry.

Success Profile

A successful Quality Engineer is recognized as a quality champion who improves both immediate delivery outcomes and long-term engineering capability. They balance hands-on execution with technical leadership, influence, and operational discipline.

• Solves quality challenges at the system level, including defining practical strategies to test complex distributed systems, integration-heavy workflows, IVR journeys, and applications with multiple downstream dependencies.
• Uses data-driven approaches to identify quality risks, defect patterns, automation gaps, escape trends, environment instability, and root causes across teams or releases.
• Helps guide the team through critical production issues or major defects by coordinating troubleshooting, involving the right partners, validating fixes, and ensuring preventive follow-up actions such as additional tests, monitoring, or process improvements.
• Provides technical quality leadership to the squad and may consult with other teams facing quality challenges.
• Works closely with quality engineering leaders to report status, advocate for needed improvements, and align quality initiatives with business goals.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.