Help Desk/Desktop Support Analyst

Description

We are looking for an experienced Help Desk/Desktop Support Analyst to provide high-quality technical assistance for employees. This position is ideal for someone who enjoys resolving day-to-day technology issues, supporting end users across multiple tools and devices, and working independently in a fast-paced environment. The role will also collaborate with infrastructure and operations teams to address escalations, maintenance activities, and urgent support needs while delivering dependable customer service.

Responsibilities:

Deliver technical support for employees across laptops, desktops, mobile devices, software applications, and workplace technology through in-person, remote, and ticket-based assistance.

Diagnose and resolve issues involving Microsoft 365 applications, Windows systems, printers, peripherals, mobile devices, and conference room audio-visual equipment.

Manage incidents from initial intake through completion, ensuring timely updates, accurate troubleshooting, and appropriate escalation when needed.

Support user account administration by handling provisioning, onboarding, offboarding, access updates, and device preparation for new and existing staff.

Provide first-line assistance for business applications by addressing access requests, troubleshooting basic issues, and coordinating with application owners for deeper resolution.

Oversee asset-related activities such as inventory tracking, equipment deployment, device refreshes, recovery, and retirement of outdated hardware.

Maintain detailed service records, technical documentation, and knowledge base content within Freshservice or comparable ticketing platforms.

Partner with infrastructure and operations teams on patching, maintenance support, incident response, and hands-on troubleshooting for on-site technical issues.

Perform hands-and-eyes support for servers, network hardware, endpoint devices, and security remediation tasks as required.

Requirements

7+ years of experience in IT support, desktop support, help desk, or end-user services roles.

Strong hands-on background supporting Windows environments, including Windows 10 and related desktop technologies.

Practical experience with Microsoft 365, including applications such as Outlook, Teams, Excel, and Word.

Familiarity with Active Directory, user account administration, and common onboarding and offboarding processes.

Experience working with service desk ticketing systems and documenting support activity clearly and accurately.

Ability to troubleshoot hardware, software, and access-related issues with minimal supervision.

Strong communication skills and a customer-focused approach to technical support.

Exposure to mobile device support, enterprise applications, or collaboration with infrastructure teams is a plus.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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