Description
We are seeking a Hardware Lifecycle & Inventory Coordination Analyst to support a large-scale computer modernization initiative, focused on improving how enterprise devices are deployed, tracked, refreshed, and reported. The organization is modernizing its hardware lifecycle processes, implementing ServiceNow Hardware Asset Management, and accelerating the device refresh cycle.
The position sits within IT Asset & Hardware Coordination and is responsible for managing inventory levels, coordinating lifecycle refreshes with vendors and service providers, resolving ordering issues, and ensuring data accuracy across multiple systems.
The ideal candidate has a strong IT foundation, understands PC/laptop components, can work through large datasets, and is comfortable coordinating across technical, procurement, and business teams.
Key Responsibilities:
Coordinate and manage enterprise hardware inventory and lifecycle refresh activities for 80,000+ administrative devices.
Support ongoing PC and laptop refresh initiatives to reduce device age and meet modernization targets.
Forecast inventory needs and coordinate refresh timing to ensure device availability aligns with business goals.
Work closely with vendors, procurement teams, and service providers to ensure hardware orders flow correctly and resolve ordering, fulfillment, or PO-related issues.
Maintain and validate asset and inventory records within ServiceNow Hardware Asset Management (HAM).
Pull, reconcile, and analyze data from systems such as ServiceNow, SCCM, JAMF, and Microsoft Intune.
Perform data analysis and reporting using Excel (pivot tables, lookups, analysis); Power BI dashboard experience is a plus but not required.
Build reports that clearly tell a story with numbers and support operational and lifecycle decision-making.
Communicate regularly with internal IT teams, business stakeholders, vendors, and - over time - end users regarding device lifecycle status, ordering, and logistics.
Work independently after receiving general direction, proactively identifying issues, trends, and opportunities for process improvement.
Requirements
Qualifications:
4-6 years of professional experience in hardware lifecycle coordination, IT asset management, inventory management, supply chain support, or IT operations (not seeking super-senior level).
Hands-on experience using ServiceNow, specifically Hardware Asset Management (HAM).
Strong understanding of basic PC and laptop hardware components (CPU, RAM, processors, storage, etc.); configuration expertise not required.
Experience supporting PC or hardware refresh programs and lifecycle coordination in an enterprise environment.
Strong analytical skills with a demonstrated ability to work with numbers, ask the right questions, and identify data issues.
Advanced attention to detail with the ability to ensure data accuracy across multiple systems.
Proficiency with Excel, including pivot tables and data analysis.
Ability to clearly communicate with both technical and non-technical stakeholders via email, meetings, and phone.
Ability to take direction, execute independently, and think through how hardware lifecycle decisions impact different user populations (e.g., plant workers vs. administrative users).
Preferred Qualifications:
Experience pulling or reconciling data from SCCM, JAMF, Intune, or similar device management tools.
Reporting or dashboard experience using Power BI or ServiceNow reporting.
Background supporting large-scale hardware refresh or modernization initiatives.
Exposure to procurement workflows, purchase orders, and vendor coordination.
Experience operating in high-volume, enterprise-scale environments.
Broader IT operations or software asset management exposure.
ServiceNow Hardware Asset certifications.
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- Dice Id: rhalfint
- Position Id: 04838-0013427605
- Posted 15 hours ago
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