Senior Helpdesk Technician

Hybrid in New York, NY, US • Posted 3 days ago • Updated 3 days ago

Contract W2

Contract Independent

Hybrid

$45 - $53/hr

Fitment

Dice Job Match Score™

🫥 Flibbertigibetting...

Job Details

Skills

Bash
Communication
Computer Networking
DHCP
DNS
Help Desk
Management
Microsoft
Microsoft Office
TCP/IP
ServiceNow
Scripting
Windows PowerShell
Virtual Private Network
Tier 2

Summary

Senior Helpdesk Technician

Hiring for an experienced Senior Helpdesk Technician to manage enterprise endpoint support, focusing on device management, ticketing, and M365 environments. This role demands deep expertise in specified tools and OS troubleshooting for a hybrid Windows/Mac fleet.

Key Responsibilities

Lead Tier 2/3 support via ServiceNow, resolving complex incidents for 500+ endpoints.
Deploy and manage policies using Microsoft Endpoint Manager (Intune) and JAMF Pro.
Administer Microsoft 365 services, including licensing, security, and compliance.
Troubleshoot networking issues (TCP/IP, DNS, DHCP, VPN) across Windows and Mac systems.
Automate routine tasks with PowerShell or Bash scripting (preferred).

Required Skills & Experience

Category	Must-Have Skills	Nice-to-Have
Applications	Microsoft Endpoint Manager (Intune), JAMF Pro, ServiceNow, Microsoft 365	-
Core Tech	Networking fundamentals (TCP/IP, DNS, DHCP, VPN); Strong Windows or Mac expertise (both ideal)	Security tools (e.g., CrowdStrike, SentinelOne)
Scripting	-	PowerShell or Bash
Certifications	-	Apple Certified Support Professional (ACSP) or equivalent

Qualifications

5+ years in helpdesk/endpoint engineering, with proven Intune/JAMF deployments.
Ability to handle high-volume tickets while mentoring junior staff.
Excellent communication for end-user support and stakeholder updates.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10505233
Position Id: 8900332
Posted 3 days ago

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Senior Helpdesk Technician

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Job Details

Skills

Summary

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