Desktop Support Analyst

Description

We are looking for a Desktop Support Analyst to provide application and user support for web-based platforms and digital service tools in Germantown, Tennessee. This Long-term Contract position focuses on maintaining reliable portal functionality, troubleshooting user-facing issues, and helping improve system performance through thoughtful analysis and testing. The ideal candidate brings a strong technical foundation, experience supporting business applications, and the ability to communicate clearly with both internal teams and external partners.

Responsibilities:
Manage implementation and ongoing support for portal and web-based software, helping ensure systems are configured to meet business and user needs effectively.
Investigate and support automated data connections that supply information to customer-facing websites and online platforms.
Troubleshoot issues related to electronic payment workflows, user access, and account functionality across multiple portal environments.
Resolve service-related problems affecting online transactions, renewals, requests, and other digital community features.
Provide analysis and support for platform-specific issues, including third-party vendor integrations tied to resident-facing systems.
Share technical guidance and process knowledge with remote staff members and external contacts to support consistent issue resolution.
Participate in quality assurance efforts by identifying defects, documenting findings, and contributing recommendations for corrective action.
Create and execute tests for system updates, enhancements, and fixes, while recording results in a clear and organized manner.
Track support requests through help desk tools, maintain accurate case documentation, and follow established service procedures and standards.

Requirements

High school diploma required.
At least 3 years of experience in application support, desktop support, or a closely related technical support role.
Experience working with property management software or similar business applications is preferred.
Hands-on knowledge of Microsoft Windows 10 environments.
Familiarity with Microsoft Exchange Server and general PC support practices.
Ability to analyze technical issues, identify root causes, and deliver practical solutions.
Strong written and verbal communication skills for working with internal users and third-party partners.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.