Support Project Manager/Lead

Description

We are looking for an experienced Support Project Manager/Lead to oversee complex infrastructure and IT initiatives in Tennessee. This long-term contract position will partner closely with business stakeholders, product owners, technical teams, and vendors to guide projects from initial planning through delivery using agile, waterfall, or blended methods. The role focuses on aligning project outcomes with business goals while maintaining control of scope, schedule, budget, and overall execution. Success in this position requires strong leadership, clear communication, and the ability to keep cross-functional teams moving toward measurable results.

Responsibilities:
Lead infrastructure and technology projects by defining objectives, outlining scope, confirming business value, and establishing realistic delivery plans.
Collaborate with business leaders, product owners, developers, and technical teams to translate needs into actionable project activities and priorities.
Drive project execution through sprint planning, user story refinement, estimation sessions, and coordination across agile, waterfall, or hybrid delivery models.
Oversee schedules, resource allocation, financial tracking, deliverables, dependencies, risks, and issue resolution to keep initiatives on target.
Facilitate key team ceremonies and working sessions, including stand-ups, backlog reviews, sprint planning, and retrospectives, to support efficient delivery.
Remove barriers affecting project or scrum team progress and promote timely resolution of blockers through stakeholder engagement.
Prepare and present clear status updates, milestone reports, and recommendations so stakeholders can make informed decisions and course corrections when needed.
Support analysis of business processes and functional requirements while helping document project designs, workflows, and implementation details.
Coordinate with external vendors and distributed team members to ensure services, timelines, and outcomes meet project expectations.
Encourage a culture of continuous improvement, collaboration, and accountability across cross-functional teams delivering complex IT work.

Requirements

Bachelor's degree in a related field and 7-10 years of experience managing complex IT or infrastructure projects.
Demonstrated success leading cross-functional initiatives with business, product, and technical stakeholders in enterprise environments.
Working knowledge of agile, scrum, waterfall, and hybrid project delivery approaches.
Experience managing remote or geographically distributed teams and coordinating vendor-supported work.
Proficiency with Microsoft Project and Microsoft tools used for planning, reporting, and collaboration.
Familiarity with Visio and the ability to create or interpret process flows, project documentation, and related diagrams.
Strong capabilities in budgeting, contract coordination, change management, risk management, and stakeholder communication.
Scrum certification or other project management certifications are preferred.

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