IT Service Desk Technician/Remote

Desktop Support Technician Duration: 12 Months Location: NYC, NY F2F interview is a must ESSENTIAL DUTIES: List Major/Essential Job Duties: Please list all essential and critical activities performed to accomplish the purpose of job. Responsible for supporting day to day operations on the service desk, desktop and engineering support including banking, financial trading, and IT Systems. Supervise Information Systems, Security and Auxiliary services. Fixing computers vulnerabilities and patch

Service Desk Transformation Lead / Senior End User Computing Engineer Location: Onsite - 5 days/week (initial phase) Type: Long-term Contract Role Overview Our client is seeking a Service Desk Transformation Lead / Senior End User Computing Engineer to architect, modernize, and elevate the end-user support experience across the organization. This role sits at the intersection of hands-on engineering, technical leadership, and service transformation. You will not be a people manager, but you wil

General Tasks and Responsibilities Will Include: Receive, prioritize, document and actively resolve end-user help requests Answer calls of e-mail contacts within the required service level time frame Triage requests to ensure accurate transfers and escalation, per service level agreements (SLA/OLA) Track open tickets and monitor ticket progress per SLA/OLA, close ticket items when resolved Follow escalation and paging procedures to ensure SLAs/OLAs are being met Manage level 1 and 1 1/2 service