IT Operations Engineer

Denver, CO, US • Posted 60+ days ago • Updated 8 days ago
Full Time
Able to Sponsor
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • IT Operations
  • Root Cause Analysis
  • ServiceNow
  • Preventive Maintenance
  • Project Management
  • Problem Management
  • L2/L3 incidents
  • BAU
  • RCA
  • Dynatrace
  • MongoDB
  • CloudWatch
  • Amazon Web Services

Summary

Role Level: Engineer / Senior Engineer
Experience: 4 6 years
Location: Denver, CO (Onsite, based on coverage needs)
Shift Timings: Rotational shifts within standard US business hours (6 AM 10 PM) with on-call support for Sev-1 / Sev-2 incidents

Role Purpose

  • Provides hands-on IT Operations support by resolving incidents, executing tasks, and maintaining platform stability
  • Ensures services are operated reliably in accordance with defined SOPs and operational processes

Key Responsibilities

  • Resolve L2/L3 incidents across AWS, databases, and third-party integrations
  • Respond to monitoring alerts and validate overall system health
  • Execute BAU and planned operational tasks as per approved SOPs
  • Support problem management activities, including RCA and preventive actions
  • Execute and validate automated runbooks and operational scripts
  • Maintain and update SOPs, runbooks, and the Knowledge Base (KEDB)
  • Support vendor escalations with Likewize, ePay, and other partners
  • Participate in change execution and post-change validation activities

Required Skills & Experience

  • 4 6 years of experience in IT Operations or Production Support
  • Working knowledge of AWS environments, including Lambda and monitoring
  • Practical understanding of MongoDB and SQL databases
  • Experience with Dynatrace, CloudWatch, or similar monitoring tools
  • Hands-on experience with ServiceNow incident and task workflows
  • Basic scripting or automation exposure
  • Strong troubleshooting, documentation, and operational discipline
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91131484
  • Position Id: 8898512
  • Posted 30+ days ago
Contact the job poster
Avinash Rai

Avinash Rai

Talent Acquisition Manager @ Daten Technology Solutions
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