ServiceNow Developer

Hybrid in Tysons, VA, US • Posted 1 day ago • Updated 1 day ago

Full Time

Hybrid

$50 - $80/hr

Fitment

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Job Details

Skills

ServiceNow

Summary

ITCON Services is seeking a skilled ServiceNow Developer to support a time-bound modernization effort focused on migrating an existing hotline service from an Oracle-based system to ServiceNow. This role will play a critical part in implementing ServiceNow capabilities, integrating with NICE CXone, and ensuring the successful migration and validation of operational data and workflows.

The ideal candidate brings hands-on experience with ServiceNow development, system integrations, and data migration support in a fast-paced, delivery-focused environment.
Duration: 3 Months
Location: [Remote, hybrid]
Clearance: Ideal candidate has public trust for Federal Work
Key Responsibilities ServiceNow Configuration & Integration

Configure and implement ServiceNow platform capabilities, including Service Portal components, to support hotline operations.
Develop and configure:
- Email incident threading for seamless case tracking and communication continuity
- Web-based intake forms for incident submission via Service Portal
Integrate ServiceNow with NICE CXone to enable intake and management of phone-based incidents.
Configure and implement assignment groups, routing rules, and escalation workflows.
Ensure preservation of:
- Notes and communication audit trails
- Search functionality and relevancy
- Existing roles, permissions, and access controls
Design and configure operational dashboards and reporting views to support business users and stakeholders.

Data Migration Support & Validation

Collaborate with the team to validate successful migration and import of critical datasets, including:
- Incidents
- Knowledge articles
- Historical operational reports
- User accounts
- Chat transcripts
- Associated communications
- Notes
Assist in troubleshooting data discrepancies and ensuring data integrity post-migration.

Testing & Quality Assurance

Participate in system and user acceptance testing (UAT) activities.
Support defect identification, troubleshooting, and resolution.
Validate that configurations and integrations meet functional and performance requirements.

Required Qualifications

Hands-on experience developing and configuring ServiceNow (including Service Portal).
Experience with ServiceNow integrations (REST/SOAP APIs, external platforms).
Familiarity with incident management workflows and case management systems.
Experience supporting data migration efforts and validating large datasets.
Strong understanding of role-based access control and system security best practices.
Ability to work in a fast-paced, agile, delivery-oriented environment.

Preferred Qualifications

Experience integrating ServiceNow with contact center platforms (e.g., NICE CXone or similar).
Prior experience migrating systems from legacy platforms (e.g., Oracle-based systems).
Experience in federal or public sector environments.
Familiarity with reporting and dashboard development in ServiceNow.
Strong problem-solving and communication skills.

What Success Looks Like

Seamless implementation of ServiceNow configurations supporting hotline operations
Successful integration with NICE CXone for phone-based intake
Accurate and complete migration of legacy data
Fully functional workflows, routing, and dashboards
Successful completion of testing with minimal defects

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX14faa3
Position Id: 8927354
Posted 1 day ago

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