Job#: 3027739 Job Description: ServiceNow Developer / Administrator (SIR Focus)
Location: Fully remote within the U.S. (must be located in or near the Washington, DC area)
Clearance: Must be eligible to obtain and maintain a Public Trust suitability
About the Role
We are seeking an experienced ServiceNow Developer / Administrator with a strong background supporting Security Incident Response (SIR). This role will focus on designing, configuring, and enhancing ServiceNow solutions to meet customer business needs, while collaborating with distributed teams and stakeholders in a federal environment.
Responsibilities
- Configure and activate ServiceNow Security Incident Response (SIR) features and SIR Workspace
- Customize and integrate the Sentinel interface with SIR
- Design and develop custom solutions including forms, flows, runbooks, dashboards, and reports
- Administer SIR-specific roles, privileges, patches, and add-ins
- Support development and administration across additional ServiceNow modules such as ITSM, IRM/GRC, and CMDB
- Design and develop scoped applications and Service Portal components outside of SIR as needed
- Contribute to platform strategy, planning, and service delivery with a focus on efficiency and effectiveness
- Provide ITSM-related recommendations aligned to service management policies, guidelines, and processes
- Work independently while collaborating effectively with remote teams and clients
- Provide additional support based on subject matter expertise and project priorities
Required Qualifications
- Bachelor's degree with 6+ years of relevant experience, or equivalent professional experience
- ServiceNow Administrator Certification
- Minimum 6 years of overall IT experience
- 4+ years of hands-on experience as a ServiceNow Developer
- Strong knowledge of the ServiceNow platform, including ITSM and SIR
- Experience with JavaScript, HTML, CSS, Jelly, HTTP, and XML
- Experience developing and consuming REST and SOAP APIs
- Working knowledge of ITIL principles
- Strong written and verbal communication skills with a customer-focused mindset
- Must be eligible to acquire and maintain a Public Trust suitability
Preferred Qualifications
- Experience with IRM/GRC architecture, including CAM and Risk Workspaces
- ITIL Foundation Certification
- ServiceNow Developer Certifications
- ServiceNow Certified Implementation Specialist
Apex Systems is an Equal Employment Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
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