UX Researcher

Role Summary

The UX Researcher will plan and execute mixed-method research to inform product strategy and design decisions across one or more product areas. This role partners day-to-day with a dedicated product squad while also collaborating within a centralized UX Research practice to ensure consistency, rigor, and shared standards. The position plays a critical role in translating user insight into clear recommendations that influence roadmaps, reduce risk, and improve customer outcomes.

In this role, you will lead end-to-end research efforts—from defining learning objectives through delivering actionable insights—while supporting iterative design, ongoing discovery, and post?launch validation. You will communicate findings in ways that resonate across product, design, engineering, and executive audiences.

Key Responsibilities

• Partner with Product and Design to refine problem statements, research objectives, and success metrics.
• Plan and conduct end-to-end qualitative and quantitative research using appropriate methods based on context and constraints.
• Develop research plans, screeners, discussion guides, and consent materials with attention to ethics, inclusion, and privacy.
• Analyze and synthesize research findings into themes, insights, and clear recommendations tied to product decisions.
• Communicate findings through presentations, dashboards, video clips, and artifacts such as personas or journey maps.
• Support iterative design by testing concepts and prototypes early, validating releases, and identifying follow?up questions.
• Maintain a research repository to ensure insights are searchable, reusable, and connected to product outcomes.
• Contribute to research strategy, including quarterly planning, foundational studies, and continuous discovery efforts.

Key Requirements

• 3+ years of UX research experience supporting digital products, services, or platforms.
• Hands-on experience designing and executing mixed method research and explaining methodological tradeoffs.
• Strong synthesis and storytelling abilities, with a track record of translating data into decision?ready insights.
• Experience working closely with cross-functional product teams (Product, Design, Engineering, Data).
• Working knowledge of accessibility standards and inclusive research practices.
• Proficiency with common UX research tools, including survey platforms, usability testing, and research repositories.
• Bachelor’s degree in HCI, Psychology, Human Factors, Sociology, Anthropology, Information Science, or related field (or equivalent experience).
• Clear communication skills, comfort influencing without authority, and the ability to operate effectively in a matrixed environment.

Additional Notes

• Resume must include a link to a design or research portfolio.