Technical Support Analyst - Irving, TX

DTS is looking for experienced Technical Support Analyst for our Client position based in Irving, TX

Job Description:

Position Summary

The IT Technician provides technical support for hardware, software, systems, and network issues across the organization. This role assists end users, performs troubleshooting, maintains equipment, and supports daily IT operations to ensure reliable and secure technology performance.

Responsibilities

• Provide first-line and second-line support for hardware, software, and network issues.
• Diagnose and resolve problems related to desktops, laptops, mobile devices, printers, and applications.
• Install, configure, and maintain computers, peripherals, and approved software.
• Support employees with access issues, password resets, and general technology questions.
• Log, track, and resolve support tickets within established SLAs.
• Perform routine updates, patches, and equipment checks.
• Track hardware inventory, manage equipment assignments, and support lifecycle processes.
• Assist with basic network troubleshooting, connectivity issues, and device configuration.
• Maintain accurate records of procedures, configurations, and support activities.
• Work with IT engineers, administrators, and security teams to support broader technology needs.
• Perform all other duties as assigned.

Required Experience and Skills

• 1–3 years of experience in IT support, technical assistance, or help desk operations.
• Experience troubleshooting Windows and/or macOS environments.
• Experience supporting hardware, software, and peripheral devices.
• Experience with ticketing systems, such as ServiceNow, Jira, or Zendesk.
• Experience assisting users with access management, basic network issues, and device setup.
• Experience maintaining technical documentation and support logs.
• Ability to diagnose and resolve common IT issues.
• Strong communication and customer service skills for assisting end users.
• Understanding of computers, operating systems, and common business applications.
• Ability to manage multiple tickets and prioritize effectively.

Education

Associate’s or bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field. Equivalent experience may be considered.

Additional Information

• Position will be hybrid.
• Equipment will be provided.
• Time must be entered in the Magnit VMS.

DTS offers excellent compensation package.

Contact :
Pankaj Kumar
Digital Technology Solutions