Communications Specialist - W2 Only - Applicant Must Be Current Indiana Resident

NOTE: APPLICANT MUST BE ON OUR W2 AND CURRENT IN RESIDENT. NOT ACCEPTING SUB-VENDORS.

Role: Communications Specialist

Location: Indianapolis, IN – 4 Days onsite in a Month

Duration: 12 Months w/extensions

Interview:  In-Person

Local Communications Specialist Candidate Preferred

Job Description:

The Communications Specialist is responsible for supporting the development and execution of communication and training plans for the Child Support Bureau and local Title IV-D staff across Indiana.

Essential Duties/Responsibilities:

·       Create and edit training guides from content provided by subject matter experts.

·       Write, edit, and disseminate communications to end users and stakeholders.

·       Assist in developing training and training material for systems of record.

·       Facilitate webinars by monitoring chat, sharing document links, and troubleshooting access issues.

·       Assist adult learners in physical classroom trainings.

·       Assist with equipment set up and testing activities for classroom trainings.

·       Assist with administrative tasks associated with training registration.

·       Monitor group mailboxes and respond to stakeholder questions.

·       Work with subject matter experts and engage in independent research to develop subject matter knowledge relevant to assigned projects and curricula

Requirements:

·       Excellent attention to detail

·       Excellent grammar and writing skills, including the ability to convey written, technical information in a clear, concise manner.

·       Professional demeanor

·       Excellent computer skills, including familiarity with Microsoft365 suite and Jira.

·       Ability to manage multiple assignments simultaneously, while maintaining attention to detail.

·       Ability to learn new information quickly and independently.

·       Ability to meet deadlines, adapt to changing requirements, and work under pressure.

Required Skills:

·       Working knowledge of Microsoft Office (Outlook 365, SharePoint, PPT, Word, Excel and Teams) - Required - 3 Years

·       Excellent grammar and writing skills, including the ability to convey written, technical information in a clear, concise manner. - Required

·       Experience creating and edit training guides from content provided by subject matter experts. - Required

·       Experience facilitating webinars by monitoring chat, sharing document links, and troubleshooting access issues - Required              

·       Experience of Atlassian Jira, Confluence and Service Management tools - Required

·       Ability to communicate effectively orally and in writing - Required   

·       Ability to identify and resolve problems using research techniques - Required       

·       Bachelor’s degree or higher

Desired Skills:

·       Teaching or training experience - Desired          

·       Video editing using Adobe products - Desired

·       WCAG/ADA compliance - Desired          

·       Web design/publishing - Desired

·       Document/web formatting - Desired

·       Title IV-D child support program experience

Work Arrangement:

·       The position is remote, with expectation to be on site an average of 4 days per month.

Worksite Address:

·       500 North Meridian Street, Indianapolis IN, 46204

Agency Interview Type:

·       In person only

This position will be reimbursed for approved expenses:

·       Yes

Contract Duration:

·       07/06/2026 – 06/30/2027

Security Required?

·       Selected resources will be required to pass Agency specific background, and fingerprint check