Lead Manual QA

RESPONSIBILITIES:
Kforce is looking for an experienced Lead Manual QA to support a CRM implementation project in Topeka, KS. This role will serve as the quality lead for the project, taking ownership of test strategy, test completeness, and overall application quality. The ideal candidate is a hands-on QA leader who pushes for comprehensive test coverage (including negative and edge-case scenarios), and partners closely with technical and business stakeholders to ensure high-quality releases.

Responsibilities:
* Lead manual testing efforts for a CRM project, including functional, regression, integration, and UAT testing
* Own and drive quality standards for the project, ensuring thorough and well-documented test coverage
* Create and maintain test plans, detailed test cases, and test execution documentation, including negative, boundary, and exception scenarios
* Review and validate business and functional requirements to ensure they are fully testable and covered
* Serve as the QA lead on the project, coordinating testing activities and priorities across teams
* Identify, document, track, and validate defects; work closely with development teams to confirm fixes and prevent regressions
* Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and release readiness reviews
* Provide clear testing status updates, quality metrics, and risk assessments to project leadership
* Support and coordinate User Acceptance Testing (UAT) with business users
* Act as a strong advocate for quality throughout the development lifecycle

REQUIREMENTS:
* 6+ years of experience in manual quality assurance/testing within complex application environments
* Prior experience in a Lead QA or Senior QA role
* Strong understanding of SDLC and Agile/Scrum methodologies
* Proven ability to create comprehensive test cases, including negative and edge-case scenarios
* Experience with test management and defect tracking tools
* Strong analytical and problem-solving skills
* Excellent communication skills and ability to collaborate with both technical and non-technical stakeholders
* High attention to detail and comfort owning quality outcomes in a complex environment

Preferred Qualifications:
* Experience testing CRM platforms, ideally Pega Systems CRM
* Experience with Rally (CA Agile Central) is a plus; however, experience with similar Agile and test/defect management tools (e.g., Azure DevOps, JIRA, ALM, TestRail, or comparable platforms) is also acceptable
* Exposure to Project Management and/or Business Analysis activities (e.g., working closely with PMs and BAs, supporting requirements review, understanding project timelines and dependencies)
* Experience supporting enterprise-scale CRM implementations
* Background in large enterprise or government/public-sector environments
* Familiarity with regulatory or compliance-driven systems
* Basic SQL or data validation experience (nice to have)

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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