Immediate need for a talented IVR PM or QA Manager. This is a 06-12+ Months Contract opportunity with long-term potential and is located in Charlotte, NC(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-14577
Pay Range: $45 - $48/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Project Leadership: Develop comprehensive project plans, drive milestones, and provide daily direction to technical resources.
- Agile/Scrum: Act as Scrum Master to facilitate ceremonies and ensure steady delivery flow.
- Planning: Lead project and capacity planning to optimize resource allocation.
- Communication: Establish reporting cadences for stakeholders and prepare documentation, status reports, and budgets.
- Change Management: Navigate project shifts effectively to maintain alignment with business goals.
- Technical & Professional Skills
- Tools: Expert proficiency in MS Project, Visio, Excel, and Word.
- Soft Skills: Strong negotiation, decision-making, and problem-solving abilities.
- Expertise: Deep understanding of the IVR (Interactive Voice Response) technical landscape and PMO standards.
Key Requirements and Technology Experience:
- Skills-IVR
- Project Management
- Genesys
- Project Leadership
- IVR
- Agile/Scrum
- Tools: Expert proficiency in MS Project, Visio, Excel, and Word.
- Soft Skills: Strong negotiation, decision-making, and problem-solving abilities.
- Expertise: Deep understanding of the IVR (Interactive Voice Response) technical landscape and PMO standards.
- Strong negotiation, decision-making, and problem-solving abilities.
Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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