Galaxy Infotech INC
Galaxy Infotech INC

CompTIA A+ Certification Desktop Engineer ( Need Local to OH Only)

Sharonville, OH, US • Posted 10 hours ago • Updated 10 hours ago
Contract W2
Contract Independent
6 Months
On-site
$10 - $20/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • CompTIA A+ Certification

Summary

We are looking for a Desktop Support Specialist (DSS) to join us. Our managed services business needs a DSS to join our staff. DSS s are expected to provide excellent end user experience, which includes resolving potential or actual technical issues. Their day consists of troubleshooting different software packages, hardware devices, and other peripherals. Additionally, desktop support specialists configure computer systems according to company policies. They must follow strict privacy regulations when it comes to handling sensitive data inside company drives. They help diagnose problems and follow up to ensure their resolution. Additional tasks include performing regular maintenance and updating operating systems while minimizing downtime and increasing productivity. They also help with data back-up duties in case of data corruption.

Responsibilities:

  • Work with vendors to troubleshoot and resolve issues.
  • Deliver support for reported problems with desktop computers, laptops, peripherals, and mobile devices.
  • Install and configure desktop computer hardware, software and peripherals using standard procedures.
  • Assisting individuals who have problems with computer hardware, software, or networks by asking them to describe the problem and walking customers through potential solutions.
  • Train people in the use of computer hardware and software, including how to use printers, email programs, and various software applications.
  • Keeping track of pending and completed computer help-desk requests to monitor the
  • performance of a company s product (for example, software or hardware), or the overall health of a company s computer and network systems.
  • Answer inbound phone calls and respond to voicemails.
  • Answer inbound chats.
  • Maintain satisfactory quality assurance scores.
  • Assist other teams with overflow work.

Minimum Qualifications:

  • 3+ years of help desk/desktop support experience
  • Associate degree or better in Information Technology or Computer Science.
  • CompTIA A+ Certification
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91138837
  • Position Id: GAL - 33420
  • Posted 10 hours ago
Contact the job poster
Sushant Saini

Sushant Saini

Recruiter @ Galaxy Infotech INC
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