Software Asset Management Analyst - Service Now

Do you have a knack for managing software assets and a passion for optimizing processes? This is your opportunity to join our team as a Software Asset Management Analyst, where you'll be managing software licenses and driving compliance and optimization initiatives.

Responsibilities

• Oversee and manage licenses for major software publishers like Microsoft, Adobe, and Autodesk.
• Conduct compliance audits and reconcile procurement data with software models and entitlements.
• Define, document, and refine software asset management (SAM) processes and governance strategies.
• Create and maintain process documents and design diagrams using Microsoft Visio.
• Process software requests, reclaim unused licenses, and manage software catalog entries in ServiceNow.
• Generate usage reports and conduct license analysis for cost efficiency.
• Collaborate with HR, IT, and procurement teams to align software usage policies.
• Lead automation initiatives to enhance ServiceNow SAM Pro functions and processes.

Skills

• Minimum of 3 years of experience as a Business Analyst, with a focus on SAM and ServiceNow.
• Expertise in ServiceNow SAM Pro, including License Workbench, dashboards, and reporting.
• Strong analytical and problem-solving skills to interpret complex data sets effectively.
• Excellent technical writing and documentation proficiency.
• Exceptional communication and interpersonal abilities to facilitate cross-team collaboration.

Preferred Skills

• Experience with software models of publishers like Atlassian, and Figma.
• Vendor coordination and procurement support knowledge.
• Proficiency in creating process diagrams with Microsoft Visio and using advanced Excel features.
• Discovery data analysis experience with tools such as SCCM, Qualys, and ACC.

At Horizontal, we believe in fostering a work environment that values diversity, equity, and inclusion. We encourage candidates from all backgrounds to apply and bring their unique perspectives to our team.

 

Once you apply for this position, you may receive a phone call, SMS or email at the time of application from our Virtual AI Recruiter, Alex, to conduct an initial interview.

Horizontal facilitates valuable and productive conversations between you and potential employers. We can assist you in growing your career by partnering you with employers that offer challenging assignments. For those that join the team, we offer competitive compensation and benefits including medical, dental, vision, and retirement. Check out all we have to offer and how you can become part of the Horizontal Talent Team. The pay range for this role is $23 - $53 per hour. This is not a guarantee of compensation, as final offer amount may vary based on factors including but not limited to experience and geographic location.