Principal Solutions Consultant (Full time perm) Location: Durham, NC [Onsite] Candidate must be based in the Eastern US Region
Drive how large organizations adopt AI-powered experience orchestration to improve customer and employee outcomes at scale. This role shapes how enterprises evaluate, design, and implement modern customer experience platforms, influencing decisions that impact satisfaction, efficiency, and long-term digital strategy. As a Principal Solutions Consultant, you partner with business leaders, architects, and technical teams to translate complex challenges into clear, achievable solutions using Cloud. You bring both strategic perspective and technical depth, helping customers understand not just what is possible, but what will deliver measurable value. This role offers direct exposure to enterprise transformation initiatives, with opportunities to expand influence across platform strategy, AI adoption, and cross-functional leadership
Minimum Requirement:
- Passion for technology, innovation, and helping customers solve complex business problems.
- Strong interpersonal, presentation, verbal, and written communication skills, with the ability to engage audiences ranging from technical practitioners to executive leadership.
- Experience facilitating workshops, discovery sessions, design-thinking engagements, or customer strategy discussions.
- Familiarity with AI, automation, conversational technologies, or customer experience platforms, with the ability to guide customers through evaluations, trials, and proof-of-concept initiatives.
- Ability to work effectively in a fast-paced, cross-functional environment while managing multiple priorities and deadlines.
- Strong problem-solving skills and an ability to think creatively when addressing customer challenges.
- Understanding of enterprise IT concepts, cloud technologies, networking, security, databases, and software architecture.
- Experience maintaining accurate CRM records, opportunity updates, and customer engagement documentation.
- Must be based in the Eastern US Region.
Pre-Screening Questions
Q1: Does candidate have hands-on experience designing and delivering solution demonstrations or Proof-of-Concepts (POCs) for Genesys Cloud or similar CCaaS/customer experience platforms?
Q2: Does candidate have practical experience with enterprise IT and cloud architecture concepts, such as integrating AI/conversational technologies, APIs, networking, and databases?
Q3: Does candidate have technical-guided enterprise clients through evaluating and adopting AI-driven automation or conversational customer experience solutions?
Disclaimer: i-Link Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.
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