Remote
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Today
Product Owner (Genesys) Remote (USA) Infosys/BCBS Roadmap Leadership: Own the Genesys Cloud/Engage product roadmap, translating CX business goals into prioritized technical backlogs. Lead sprint ceremonies and define clear user stories for IVR, ACD, and omnichannel routing features. Bridge the gap between business requirements and technical delivery to ensure seamless contact center operations. Oversee integrations for AI bots, WEM, and SIP services while maintaining platform stability. Use Gene
Easy Apply
Contract
$50 - $60



