Product Owner with Genesys//Remote

Product Owner (Genesys) Remote (USA) Infosys/BCBS Roadmap Leadership: Own the Genesys Cloud/Engage product roadmap, translating CX business goals into prioritized technical backlogs. Lead sprint ceremonies and define clear user stories for IVR, ACD, and omnichannel routing features. Bridge the gap between business requirements and technical delivery to ensure seamless contact center operations. Oversee integrations for AI bots, WEM, and SIP services while maintaining platform stability. Use Gene

Role: L3 Support Engineer Genesys Contact Center Platform Location: Spring, TX (On-Site) Mode: Contract Job Description: Role Summary: The L3 Support Engineer will be responsible for providing third-level technical support for the Genesys Contact Center platform. This role involves troubleshooting, incident resolution, and collaboration with cross-functional teams to ensure optimal performance and availability of the contact center systems. Key Responsibilities: Provide L3 support for Genesys C

Job Title: Program Manager CCaaS (Genesys) Location: Newtown Square, PA Work Model: Hybrid Onsite 2 3 days per week Experience: 10+ years preferred (flexible based on fit) Job Summary We are seeking an experienced Program Manager to lead a high-impact Contact Center as a Service (CCaaS) transformation initiative. This role will be responsible for managing the end-to-end implementation and migration from legacy contact center platforms to Genesys. The ideal candidate will bring strong program lea