Business Analyst

RESPONSIBILITIES:
Kforce's client is seeking an experienced IT Business Analyst with a strong background in the utilities industry to support large-scale transformation and system initiatives. This role will partner closely with business and technology stakeholders to drive requirements, support system enhancements, and ensure high-quality delivery across billing and customer-facing platforms. While experience with Customer Information Systems (CIS), including Customer/1 (C1) billing, is beneficial, it is not required. A strong foundation in utility operations is essential.

Roles & Responsibilities:
* Partner with business stakeholders to elicit, analyze, and document functional and technical requirements aligned to utility operations and system capabilities
* Act as a liaison between business and IT teams to ensure alignment on priorities, scope, and delivery outcomes
* Support initiatives across meter-to-cash processes, including billing, rates, and customer data management
* Collaborate with development and architecture teams to implement enhancements across billing and related systems
* Analyze operational and billing data, generate insights, and support decision-making through reporting and data validation
* Prepare test plans, review test results, and develop reports and metrics to track progress and quality across all phases
* Identify, troubleshoot, and resolve system or billing discrepancies to ensure business continuity
* Maintain detailed documentation of business processes, requirements, and system changes, ensuring alignment with regulatory and industry standards

REQUIREMENTS:
* 4-7 years of experience as a Business Analyst in utility, energy, or CIS-related projects
* Strong understanding of utility operations, including meter-to-cash, billing, rates, and customer data management
* Experience with requirements gathering, business process mapping, and stakeholder engagement
* Proven ability to work in Agile or hybrid delivery environments
* Strong communication skills with the ability to translate business needs into technical solutions

Nice to Have:
* Exposure to Customer Information Systems (CIS), including Customer/1 (C1) billing
* Experience with tools such as JIRA, Xray, or DBeaver
* Working knowledge of SQL for data analysis and validation
* Experience supporting data migration, system modernization, or automation initiatives
* Background working with large system integrators or enterprise utility clients

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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