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IT Support Analyst

Philadelphia, PA, US • Posted 3 hours ago • Updated 3 hours ago

Contract Independent

Contract W2

4 Months

No Travel Required

On-site

$24 - $26/hr

Fitment

Dice Job Match Score™

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Job Details

Skills

A+
Customer Service
CompTIA
Computer Networking
Health Care
Documentation
Help Desk
IT Service Management
Printers
Service Desk
Tier 2
Tier 1
Remote Support
TCP/IP
Mobile Devices
Laptop
Operating Systems
Information Security
Regulatory Compliance
Computer Hardware
Technical Support

Summary

We are seeking a Support Analyst I to provide Tier 1 Service Desk and End-User Device (EUD) support in a healthcare environment. The ideal candidate will be customer-focused, technically capable, and experienced in troubleshooting hardware, software, operating systems, and peripheral devices while following established incident management and escalation processes.

Key Responsibilities & Qualifications:

2–3+ years of experience in Service Desk, Help Desk, End-User Device (EUD), or desktop support.
High school diploma or equivalent.
CompTIA A+ certification required.
Strong troubleshooting, communication, documentation, organizational, and customer service skills.
Working knowledge of Microsoft software, PC hardware, printers, networking/telecommunication equipment, and TCP/IP.
Ability to work independently and effectively within a team environment.
Ability to troubleshoot and resolve technical issues remotely or on-site.
Serve as the first point of contact for IT/DTS support requests and provide Tier 1 technical assistance.
Diagnose and resolve issues involving PCs, laptops, printers, mobile devices, peripherals, applications, and Microsoft operating systems.
Log, document, categorize, prioritize, and track incidents through resolution using Service Desk/call-tracking systems.
Resolve Tier 1 issues and appropriately escalate Tier 2 issues to the appropriate technical teams.
Provide remote, phone-based, and occasional on-site support while maintaining a high level of customer service.
Manage Level 1 support queues and coordinate issues with internal teams and stakeholders.
Follow IT service management, information security, compliance, and healthcare privacy procedures.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91099677
Position Id: *37489587
Posted 3 hours ago

Contact the job poster

Venkatesh Ergadindla

Recruiter @ Talent Groups

View Profile

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