Interim Director, Epic Patient Access & Revenue Cycle Applications

About us:

Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.

Join us in driving growth and seizing new business opportunities!

Scope of Work:

The Interim Director of Epic Patient Access & Revenue Cycle Applications provides strategic and operational leadership for Epic front‑end and back‑end revenue cycle systems. This role is responsible for the design, implementation, optimization, and support of Epic applications that enable patient access, billing, reimbursement, revenue integrity, and financial performance across the enterprise.

The Director partners closely with Revenue Cycle, Patient Access, Finance, HIM, Compliance, and Clinical leadership to ensure Epic solutions support compliant, efficient, and patient‑centered revenue operations.

Key Responsibilities

·        Lead and manage Epic Patient Access and Revenue Cycle application teams, including hiring, development, performance management, and succession planning.

·        Provide strategic direction for Epic applications supporting:

o   Scheduling, Registration, Eligibility & Benefits

o   Referrals and Authorizations

o   Professional and Hospital Billing

o   Claims, Remittance, Follow‑Up, and Denials

o   Charge Capture and Revenue Integrity workflows

·        Oversee Epic system design, build, testing, implementation, upgrades, and optimization initiatives.

·        Collaborate with operational leaders to translate business requirements into scalable Epic solutions.

·        Ensure systems support regulatory compliance, payer requirements, and organizational policies.

·        Establish and maintain application roadmaps aligned with organizational access, financial, and growth strategies.

·        Lead large‑scale implementations and enhancements, including planning, resourcing, risk management, and go‑live execution.

·        Partner with IT leadership and governance bodies to prioritize work, manage demand, and ensure alignment with enterprise strategy.

·        Oversee vendor relationships and integrations, including Epic, clearinghouses, and third‑party revenue cycle solutions.

·        Drive standardization, best practices, and continuous improvement across access and revenue cycle applications.

·        Provide executive‑level communication, reporting, and decision support.

Required Experience

·        Bachelor’s degree in Healthcare Administration, Business Administration, Finance or a related field (or equivalent experience).

·        8+ years of progressive experience in healthcare IT supporting revenue cycle and/or patient access operations.

·        3+ years of people leadership experience managing application teams.

·        Demonstrated expertise supporting Epic Revenue Cycle and Patient Access applications in a complex healthcare environment.

·        Strong understanding of end‑to‑end revenue cycle workflows and clinical‑financial integration.

·        Proven experience leading large, cross‑functional projects and system implementations.

·        Excellent communication, relationship‑building, and organizational skills.

Preferred Skills:

·        Epic certifications in applications such as:

o   Prelude

o   Cadence

o   Resolute Professional Billing

o   Resolute Hospital Billing

o   Grand Central (Revenue Cycle components)

o   Tapestry or related claims modules

·        Experience in academic medical centers, multi‑hospital systems, or Community Connect host organizations.

·        Experience supporting multi‑entity or multi‑payer revenue models.

·        Experience with onboarding M&A / Connect to instance of Epic

·        Master’s degree in a related field

Leadership Competencies

·        Strategic thinker with strong operational execution skills

·        Customer‑focused and outcomes‑oriented

·        Ability to lead through change and organizational complexity

·        Strong financial, analytical, and problem‑solving aptitude

·        Effective collaborator across clinical, operational, and technical teams