Help Desk Analyst

Middletown, CT, US • Posted 6 hours ago • Updated 6 hours ago
Contract Independent
Contract W2
1 Year
No Travel Required
On-site
$24 - $25/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Active Directory
  • Microsoft Windows
  • Help Desk
  • Technical Support
  • User Administration
  • Software Installation
  • Customer Service
  • Computer Hardware
  • Communication
  • DNS

Summary

POSITION ROLE AND DELIVERABLES

We currently need a Help Desk Technician  to provide level one technical support and to process agency user forms for user moves, adds and changes.  Attention to detail and maintaining a customer focus is essential.  The Technician will need to provide responsive support to agency end users and escalate as necessary.  The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms.  They will follow agency procedures for creating and modifying user accounts on various agency systems.  

 

REQUIRED SKILLS AND EXPERIENCE

A minimum of one (1) year of prior experience demonstrating the following knowledge and skills:

1. PC Hardware and software installation

2. End user support - face to face and via telephone

3. Excellent customer service skills

 

It’s highly desirable that the candidate also have:

1. Experience with computer system and user administration.

2. Technical familiarity with Microsoft Active Directory.

3. Experience with Windows 10,11

4. Experience with Office 365

5. Experience with Device Management, Device Imaging, Device Troubleshooting

 

WORK SCHEDULE: Full-Time 40hrs - Monday - Friday, 8 AM - 5 PM

 

Candidate Must Be Local     

Works on-site in Middletown, CT

 

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91129759
  • Position Id: 8998535
  • Posted 6 hours ago
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