Slack Admin (Contract)

San Francisco, CA, US • Posted 5 days ago • Updated 10 hours ago
Contract W2
On-site
USD $70.00 - 75.00 per hour
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Help Desk
  • Technical Support
  • JIRA
  • Service Desk
  • Zendesk
  • Documentation
  • Computer Hardware
  • Laptop
  • OS X
  • Communication
  • Management
  • SSO
  • Slack

Summary

Job Description

Title: Slack Admin (Contract)
Location: San Francisco, CA- ONSITE

Slack-heavy help desk role focused on Jira ticket queue ownership, hardware fulfillment (YubiKeys/peripherals), and macOS user support in an onsite in San Francisco, CA environment.

MUST
Slack Admin Experience - manage channels, user groups, guests, Slack Connect approvals
Ticketing Systems - Jira Service Desk, Zendesk, Freshdesk or similar
Queue Ownership - manage tickets end-to-end, meet SLAs, clear documentation
Hardware Fulfillment - YubiKeys, peripherals, loaner laptops
macOS Support - basic troubleshooting at user level
Written Communication - clear, concise ticket responses

Key Responsibilities
Slack Administration
Process channel membership and user group changes
Convert channels between private and public
Invite single-channel guests and external collaborators; manage Slack Connect channel approvals
Troubleshoot Slack login and SSO issues
Approve or route Slack app integration requests per policy
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: wesca004
  • Position Id: JOB-7038
  • Posted 5 days ago
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