Systems Analyst

Essential Functions

Works with business groups to solve moderately complex problems using technology. Analyzes complex business needs and evaluates routine business processes to recommend process enhancements. Assists in helping more senior business analysts with more complex projects.

Physical Effort

• Assist with financial aid systems setup, maintenance, enhancement, oversight of specific duties as assigned, project management, financial aid data retrieval (query) and analysis, and working collaboratively with colleagues on the financial aid systems team and functional financial aid staff.
• Assist in the implementation, development, and improvement of business processes, operational metrics and performance.
• Support on-going development efforts of financial aid related systems. The systems supported include, but are not limited to, PeopleSoft Student System Financial Aid Module, Document Imaging, Scholarship System, PHEAA Program, Great Lakes Educational Loan Services, and state, federal and private agencies.
• Active participation in systems planning, development, testing, and program administration. Assist with running processes as part of daily production schedule, create reports and queries to proactively manage aid programs and troubleshoot issues to ensure data integrity.
• Serve as a point-person responsible for effectively administering specifically identified processes and systems.
• Develop and maintain effective documentation and end-user training.
• Assist in the development, implementation, and on-going enhancement of electronic initiatives streamlining processes, enhancing program integrity, minimizing risk, and providing significant added value to customer service.
• Actively work to enhance service to institutional constituents through on-going fit/gap review of business processes and workflow.
• Test software updates, patch bundles, programming revisions and new developments of software applications.
• Develop and retain knowledge of application interface specifications of offices impacting Admissions and Financial Aid, including, but not limited to Admissions, Registrar, Student Financials, Institutional Research, and academic units.