IT Client Support Technician - Remote

RESPONSIBILITIES:
Kforce has a client that is seeking an IT Client Support Technician in Phoenix, Arizona. This position will be remote after training.

Summary:
We are seeking an IT Client Support Technician to provide multi-channel technical support to enterprise end users across phone, chat, and email. This role focuses on troubleshooting moderately complex hardware, software, operating systems, and local network issues while ensuring strong documentation and data integrity practices. The position begins with onsite training (first week) and transitions to a remote schedule. Candidates must be based in Arizona and able to work 8:00 AM - 5:00 PM MST. This is a 6-month contract opportunity.

Role & Responsibilities:
* Deliver technical support for end-user workstations, resolving hardware, software, and system issues
* Install, configure, and reconfigure Windows PCs, macOS devices, and mobile equipment
* Log and manage incidents through ITSM tools (e.g., ServiceNow, JIRA) while ensuring proper documentation
* Support data integrity through system backups and adherence to operational procedures
* Monitor local networks, replace peripherals, and escalate more complex infrastructure issues
* Create and maintain knowledge base articles, installation guides, and technical documentation
* Partner with cross-functional teams to manage user access, security, and system authorizations

REQUIREMENTS:
* High School diploma or GED required (Associate's in Computer Engineering or similar preferred)
* Preferred certifications: CompTIA A+, MCDST, MCP, or MCSE
* 2+ years of desktop support experience in an enterprise IT environment
* Experience supporting both Windows/M365 and macOS environments
* Familiarity with ticketing systems such as ServiceNow or JIRA
* Hands-on experience with Active Directory, Office 365, antivirus tools, virtual desktops, and SaaS platforms
* Strong communication skills with the ability to translate technical issues to non-technical users

This is an excellent opportunity for a hands-on IT support professional looking to work in a fast-paced enterprise environment with a strong focus on customer experience and technical problem-solving.

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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